Transactions Assistant
Role: Transactions Assistant
Location: Flexible – Any Care Inspectorate office (Expectation to work from the Dundee office for your 40% office collaboration per week and for office-based tasks)
Hours: 35 hours per week
Salary: £27,696 - £30,357
Contract: Temporary to 31 March 2025
About us
We are the independent scrutiny and improvement support body for social care and social work services in Scotland. We provide assurance for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is for world-class social care and social work in Scotland, where everyone in every community experience high-quality care, support and learning, tailored to their rights, needs and wishes.
We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
A temporary opportunity has arisen within the Care Inspectorate team that provides services to the Scottish Social Services Council.
As a member of the team, you will undertake a range of general administrative tasks to support the Transactions Manager. Duties will include processing invoices in the financial system, raising purchase orders, providing administrative support in collating banking, receipting income, receipting payments and services and responding to enquiries received.
About you
To succeed in this role, you will:
- Understand financial controls and financial environment
- Have excellent customer service skills and telephone manner
- Provide a range of administration and clerical support to a high standard including database administration
- Organise, process, record and file information and correspondence both electronically and manually
- Be accurate and show attention to detail
- Have a thorough knowledge of Microsoft Word and Excel
- Maintain high standards of confidentiality
- Work flexibly as part of a team to support the organisation
Experience of using Oracle financial system and knowledge of debt recovery is desirable.
Next steps
You’ll find more information in the job profile and person specification.
For an informal chat about the role, please contact the Transactions Manager, This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your expertise and motivation, make you suitable for this post, please download and complete an application form and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 08.00 on Monday 15 July 2024. Please also complete the equal opportunities form and return this along with your application.
The interviews for this post will be no earlier than 23 July 2024.
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Our customer service
The strategy and the associated internal and external customer service standards show how we will embed a customer focus across all of our work, including redesigning the way we engage with people and how we build internal and external relationships. The aims of the strategy are to ensure an inclusive approach to providing quality services to our customers and colleagues.
Internal Customer Service Standards
External Customer Service Standards
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Equality impact assessments
Equality impact assessments
As a public body, we are required to assess the equality impact of applying policies, practices, systems and processes. The purpose is to improve outcomes for those who may experience discrimination and disadvantage. This is often referred to as equality impact assessment.
Details of our completed equality impact assessments can be found below.
2024
- Disabled children and young people thematic review
- Recruitment and selection process
- Quality Improvement Plan 2024-2025
- Refurbishment compass house
2023
- Adult improvement programme
- Changes to learning and development budget
- CSQs
- Cyber security
- Employee monitoring form
- ICT provision for inspection volunteers
- LD framework strategic scrutiny
- Procurement strategy
- Protection procedures
- Pulse survey 2023
- Staffing level tool
2022
- Student Practice Education
- Corporate Plan 2022-25
- Bribery Policies and Procedures
- Information Governance Policy Suite
- PainChek March 2022
- Hybrid Working March 2022
- Employee Survey March 2022
- Intelligence Model (CIIM) February 2022
- Screen Memories - Reminiscence February 2022
- TEC Good Practice Guide February 2022
- Joint inspection of Adult Services 2022
- Scrutiny and Assurance Plan 2022
- Improvement and Involvement Strategy 2022-2025
- ASP JIAS quarter 3 report 2021-22
- Associate assessors in the strategic inspection teams
- Complaints and registration apps EqIA screening
- Experience and outcomes of young people in secure care
- Lens - Andrew Nelson
- Model Code of Conduct for Board members EqIA screening
- Monitoring our performance report
- QI foundation programme EQIA screening form
- Safe staffing programme EqIA
- Scheme of delegation
- SCIL self-evaluation provider feedback
- Screen memories project
2021
- Psychoactive medicines use in care homes
- National Improvement Programme for Social Care (design phase)
- Self Eval
- Inactive
- Appropriate Adults
- Safe Staffing Project May 2021
- Stonewall Diversity Champion Membership May 2021
- Equality, Diversity and Inclusion Strategy April 2021
Pre 2021
All equality impact assessments pre 2021 can be found here.
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Planning Coordinator
Role: Planning Coordinator
Salary: £31,938 - £35,328
Hours: 35 hours per week
Location: Flexible – Any Care Inspectorate office across Scotland
Contract: Temporary for 12 months (potential for further extension)
About the role
The Care Inspectorate's role is to regulate and inspect care and support services, carry out scrutiny of social work services and conduct joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland.
In this demanding and challenging role you will manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults. This role ensures that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. This will include the management, co-ordination and delivery of scrutiny and improvement planning activities and plans for the current year. As well as draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
About you
You will have a strong operational background in planning activities, together with workload planning, prioritisation and allocation experience.
You will be educated to SCQF level 7 (e.g., Advanced Higher, Higher National Certificate (HNC), Professional Development Award, Certificate of Higher Education, Modern Apprenticeship, SVQ, etc.) or have relevant skills and experience in planning coordination.
You will also have supervisory experience and demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems. In addition, you will have excellent communication skills and the ability to translate plans into action.
Next steps
You’ll find more information in the job profile and person specification.
For an informal discussion about the above post, please contact Deborah Holroyd, Head of Business Change This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please download and complete an application form and an equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08.00 on Monday 29 April 2024.
It is anticipated that the assessment for this post will be held in person around 8 May 2024. The assessment will be a competency based interview and a skills exercise.
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Our Executive Team
Our Executive Team is responsible for the management and strategic leadership of the Care Inspectorate.
Jackie Irvine, Chief Executive
Jackie qualified in Scotland before starting her career in London, moving back to Scotland in 1991.
Jackie has been a Chief Social Work Officer for over 10 years and comes to the Care Inspectorate from her current post as Service Director, Children and Families and Justice Services within the City of Edinburgh Council.
Jackie has over 30 years’ experience of working in the public sector and has also managed community health services for children.
Edith Macintosh, Executive Director of Strategy and Improvement
Edith was appointed as Executive Director of Strategy and Improvement in August 2020 after acting in the role as an interim from December 2018.
Edith qualified as an Occupational Therapist in 1983 and worked across health and social care holding a variety of roles across Scotland predominantly in the NHS and latterly was service manager for Occupational Therapy services in the NHS in Perth and Kinross until 2009. From there she joined the Care Inspectorate (then Care Commission) in September 2009 as the Rehabilitation Consultant and provided leadership and improvement expertise for several national initiatives and publications to support providers and partnerships to improve health and wellbeing in the social care sector.
Edith was in her previous role as Head of Improvement Support since January 2017 and had strategic oversight for developing and strengthening the Care Inspectorate’s improvement support role across Scotland supported by a team of improvement advisors. She designed the CAPA improvement programme and was the programme lead. Edith’s great passion is to inspire people and services to improve, realise their full potential and to make a positive difference to the lives of others.
Follow Edith on Twitter @EAMacahp
Kevin Mitchell, Executive Director of Scrutiny and Assurance
Kevin was appointed Executive Director of the Care Inspectorate’s Scrutiny and Assurance Directorate in February 2016 and led the directorate’s response to the Covid-19 pandemic.
He has lead responsibility for all the regulated care service inspections (children and adults) and the complaints and registration functions. He also has lead responsibility for the strategic scrutiny of services for children, justice and protection as well the joint inspections of integrated health and care services and services for adults.
Kevin joined the Care Inspectorate in 2011 from the then Her Majesty's Inspectorate of Education (HMIE) having been involved in the programme of joint inspections of child protection from 2005. He was appointed Head of Analysis and Business Planning at the Care Inspectorate in March 2013 and Acting Deputy Director of Inspection (Children's Services & Criminal Justice) in January 2015.
Kevin was previously a senior detective officer in Lothian and Borders police and graduated MSc in Advanced Practice Child Protection from Edinburgh Napier University in June 2014.
Follow Kevin on Twitter @CIKevinMitchell
Jacqueline Mackenzie, Executive Director of Corporate and Customer Services
Jacqueline was appointed as Executive Director for Corporate and Customer Services in November 2020.
Jacqueline has a BA in Accountancy and Business Law from the University of Stirling and is a graduate member of the Institute of Chartered Accountants of Scotland with extensive experience of leadership and strategic management having held a variety of roles in both the public and private sectors.
She has excellent experience in financial and resource management, change management and team building. Jacqueline is skilled at understanding complex organisations and providing the leadership and influencing skills to motivate staff across functions and disciplines to work together to achieve the strategic goals.
Gordon Mackie, Executive Director of IT & Digital Transformation
Gordon was appointed as Executive Director of IT & Digital Transformation in July 2021 after acting in the role as interim from April 2020.
As an experienced IT & transformation leader with a wealth of experience and a sustained record of success across diverse sectors both in the public and commercial environments.
Gordon boasts a wealth of exposure within aligning technology to business strategies; leading specialist teams and delivering complex, full-cycle business change, transition and transformation projects. Adept at building and maintaining key relationships at all levels, including clients, stakeholders and suppliers; effectively translating requirements and overseeing all issues through to completion. Well versed in managing the end-to-end delivery of complex projects across conflicting programmes and proven ability to drive businesses forward. Experienced in engaging and communicating with relevant internal and external stakeholders, inclusive of C-Level management in all programmes of work. Both a team player and an independent thinker, with valuable problem solving and decision-making skills and the ability to coordinate with senior leaders to ensure needs are identified and fully addressed.
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