Person specification
Job title: Senior Intelligence Analyst
Attributes
Experience
Essential:
- Experience of providing a professional analytical service with a high level of autonomy.
- Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
- Experience leading projects and supervising the work of other professionals.
- Experience in most of the following:
- intelligence analysis
- statistical analysis and reporting
- data science
- data development and management
- data visualisation, including geographical data
- performance measurement and reporting
Desirable:
- Management or supervisory experience.
- Developing the skills and capabilities of other team members.
- Delivering an intelligence analysis service.
- Experience in contributing analysis to published reports and research papers.
Education, qualifications and training
Essential:
- Educated to SCQF Level 9 in a subject with a significant numerical component.
- Evidence of commitment to continuing professional development.
Desirable:
- Formal Intelligence Analysis qualification.
- Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).
Skills and knowledge
Essential:
- Excellent analytical thinking and reasoning skills.
- The ability to identify key trends in data and add value to analysis.
- Advanced data, statistical and analytical skills, with excellent IT skills.
- Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
- Excellent data management and manipulation skills.
- Understanding of data quality issues and validation techniques.
Desirable:
- An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
- Knowledge of relevant national data sources including open data
- Public sector/care services experience
- Code of Practice for Official Statistics Code
Key performance outcomes
Effective communication:
- Articulate and positive communicator on a 1-1 basis and in larger groups;
- Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
- Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.
Impact and influence:
- Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
- Uses evidence to influence others towards a course of action.
- Builds a network of contacts to increase circle of influence.
- Uses the aims of the corporate plan to evaluate options.
- Influences others by example and acts as a professional role model.
- Focuses on key benefits to get message across.
Improvement focus:
- Identifies gaps in performance and makes appropriate suggestions for improvements;
- Aware of trends and changes and maintains professional knowledge and skills;
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Encourages and promotes new ideas and expects others to do likewise.
Leading others:
- Delegates authority and responsibility to allow autonomous working and provides appropriate support.
- Recognises individual and collective achievement.
- Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
- Ensures information and skills are shared effectively with their team.
- Coaches team members and seeks opportunities for team members to coach and mentor each other.
Objective decision making:
- Encourages and supports decisions of team members.
- Considers Care Inspectorate values in relation to impact of their decisions.
- Considers the wider context in which the Care Inspectorate operates.
- Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
- Demonstrates analytical and systematic approach to problem solving;
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
- Ability to analyse complex information.
Planning and organising:
- Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
- Involves others where appropriate and optimises resources to achieve desired results;
- Regularly reviews joint goals and targets and reprioritises where necessary
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Plans for the short, medium and long term in conjunction with colleagues.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Provides leadership to the team, supervising, supporting and motivating team members.
- Understands different team roles and adapts to a range of roles within the team.
- Understands different team roles and adapts to a range of roles within the team.
- Contributes to the shared vision and purpose and shares this effectively;
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Equality impact assessments
2020
- Maximising Attendance Policy May 2020
- Learning & Development Policy May 2020
- Dignity at Work Policy May 2020
- Capability Policy May 2020
- Proposed changes to the senior inspector role November 2020
- Job Evaluation (Inspector, Senior Inspector & Team Manager) September 2020
- Involvement Policy Suite November 2020
2019
2018
- Partnership Agreement
- Further Study Policy March 2018
- LEAD/ Performance Development & Management System June 2018
2017
2016
- Grievance Policy February 2016
- Corporate Health and Safety Policy February 2016
- Zero Tolerance Policy February 2016
- Salary Protection Policy February 2016
- Workforce Change Policy February 2016
2015
Job profile
Job title: Transactions Assistant
Job location: HQ, Dundee
Responsible to: Transactions Manager
Principal working contacts
- Head of Finance & Corporate Governance (Care Inspectorate)
- Finance and Procurement Manager (Care Inspectorate)
- Transactions Manager
- Care Inspectorate and SSSC finance staff
- Care Inspectorate and SSSC departmental staff
- External stakeholders
- General public
Job purpose
To carry out a range of general administrative and clerical tasks which support the transactions section within the finance team, in line with the Care Inspectorate and SSSC policies and procedures.
Operational management
- Input and issue sales invoices.
- Input purchase invoices.
- Respond to regular purchase and sales invoice queries.
- Ensure ledger codes attached to purchase and sales invoices are consistent and accurate.
- Assist with processing payments and making sure all income is properly banked and receipted.
- Ensure receipting of good and services is carried out timeously.
- Reconcile supplier statements to the financial system.
- Review and ensure the accuracy of scheduled payments.
- Collate and reconcile income returns.
- Work with departmental staff on reconciling our internal systems.
- Follow established transaction control procedures and provide suggestions for improvement.
- Respond to sales invoice and purchase invoice queries by phone, email, letter and face to face.
- Assist with year end procedures within the timescales agreed with the Transactions Manager.
- Provide day to day guidance to end users on the use of the transactions systems.
- Assist with developing and implanting improvements to the transaction systems.
- Provide training to new users of the purchasing system.
- Maintain a purchasing and payment tracking system to ensure the proper control of cheques.
- Preparation of journals.
- Assist with reconciliation of income received to information recorded on our internal systems.
- Create and maintain debtor and creditor records within the financial system.
- Communicate with Care Inspectorate and SSSC staff, and customers in the pursuit of debt recovery, logging all correspondence in the relevant customer account.
- Responding to purchase invoice queries while providing excellent customer service.
- Carry out any appropriate work to assist within the department as and when required Complete ad hoc reconciliations as required.
- Assist the finance team with ad hoc administration tasks as required.
Relationship management
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Organisational Development, Finance & Corporate Governance, ICT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.
Consequently, this is not a contractual document and post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Senior Intelligence Analyst
Location: Compass House, Dundee
Responsible to: Intelligence and Analysis Manager
Principle working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Information Analysts
- Intelligence Researchers
- Strategic Data Officers
- Business and Digital transformation Teams
- Information Governance Team
- Managers and employees of the Care Inspectorate
- External Agencies
Job purpose
- The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
- The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
- The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.
Key responsibilities
Contribution to people management:
- The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
- They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
- Allocates work amongst team members, taking account of skills and workload of team members.
- Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
- Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
- Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
- Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
- Use professional knowledge to support the development of consistent practice.
Intelligence and analysis:
- Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Supervises small ‘virtual teams’ on cross cutting projects.
- Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates enthusiasm for delivering excellent customer service.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Improvement Adviser (digital social care)
Attributes
Experience
Essential:
- Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
- Experience of leading innovation across health and social care.
- Experience of developing and delivering learning and development to a variety of staff groups and care providers.
- Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.
Desirable:
- Experience of scrutiny and regulatory process.
- Experience of implementing digital solutions in social care settings.
Education, qualifications and training
Essential:
- Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
- Hold or be willing to work towards a recognised qualification in quality improvement.
- Commitment to own CPD.
Desirable:
- NES Scottish Improvement Leader (ScIL) or equivalent
Skills and knowledge
Essential:
- The ability to communicate with a diverse range of professional staff across the sector.
- Excellent negotiating, facilitating, influencing, and coaching skills.
- Able to think creatively to maximise the use of digital technology to improve outcomes for people.
- Knowledge and understanding of QI theory and its practical application in health and social care settings.
- Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
- Ability to develop and maintain extensive internal and external communication systems.
- Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
- Excellent communicator both verbal and written, with the ability to translate plans into actions.
- IT literate, using the most effective methods to communicate and manage information.
Desirable:
- Knowledge and understanding of health/social care practice, theory, policy, and research.
- Appreciation of technology, its use and development in relation to the care sector.
- Knowledge of regulation, scrutiny, and improvement landscape.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading QI projects/programmes and evaluating their impact.
- Demonstrate an understanding of national QI work across Scotland.
Desirable:
- Policy development
- Research activity
Planning and organising
Essential:
- Ability to prioritise effectively and achieve deadlines.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through personal power, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Demonstrates experience of being part of positive cultural change.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to draft detailed reports and guidance documents.
- Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
Please note – these are tkey performance outcomes to be used to recruit into the role.
Job profile
Job title: Information Analyst
Responsible to: Senior Intelligence Analyst
Responsible for: Success of the role
Principal working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Intelligence team members
- Strategic Inspectors
- Inspection Team Managers
- Information Governance team
- Internal and External Communication teams
- Internal ICT/Digital colleagues
- Managers and employees of the Care Inspectorate
- Analytical and policy colleagues in Scottish Government and other national organisations
Job purpose
The Information Analyst is a technical specialist who is responsible for the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led, and for supporting the development and management of data assets to enable this.
Key responsibilities
Intelligence and analysis:
- Produces analytical reports and products to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Uses expert knowledge of relevant data and analytical techniques to develop and deliver intelligence products that will help the organisation focus on mitigating key risks, and direct our work where it will have greatest impact.
- Adheres to and promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Develops new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s polices.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Demonstrates enthusiasm for delivering excellent customer service.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Transactions Assistant
Attributes
Experience
Essential
- Previous administrative experience.
- Operating within a busy environment.
- Experience of communicating with the general public by telephone, letter and email.
- Experience of working effectively to meet deadlines and achieve objectives.
- Experience of managing and prioritising own workload.
Desirable
- Experience of working with finance software.
- Experience of working with internal and external contacts at all levels.
- Demonstrate a successful track record within a similar role.
- Advanced knowledge of all Microsoft Office applications.
Education, qualifications and training
Essential
- Educated to Standard Grade level or equivalent (SCQF level 4/5).
Skills and knowledge
Essential
- Thorough knowledge of Microsoft Excel and Word.
- Understanding of financial controls and financial environment.
- Use of office systems and procedures.
- Concise and clear oral and written skills.
- Excellent customer services skills.
- Demonstrate an appreciation of the importance of attention to detail.
- Effective organisational skills and time management, able to meet deadlines.
- Effective administrative skills.
- Excellent numeracy and communication skills.
- Prioritise own workload under broad guidance.
Desirable
- Ability to understand the limits of their knowledge and experience and when decisions need to be referred to others.
- Database administration.
- Advanced knowledge of all Microsoft Office applications.
Key performance outcomes
Effective communication
Essential
- Portrays a positive image of the Care Inspectorate/SSSC when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organisation
Essential
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible in order to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
Essential
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Team working
Essential
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Personal accountability and responsibility
Essential
- Takes responsibility for decisions and actions taken.
- Maintains a high standard of work and actively seeks out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Service Manager Early Learning and Childcare (ELC)
Responsible to: Chief Inspector Early Learning and Childcare Services
Responsible for: Team Managers
Principal working contacts
- Executive Director of Scrutiny & Assurance
- Chief Inspectors
- Executive Team
- Senior Management Team
- Team Managers
- Strategic Inspectors
- Regulated Care Inspectors
- Care Inspectorate colleagues
- Scottish Government Officials
- Integrated Joint Boards, Local Authorities, Agencies and Other Scrutiny Bodies
- Community Planning Partnerships
- External Stakeholders
- Sponsor Department
- Chief Social Work Officers
- Police
- NHS
Job purpose
Support the Chief Inspector ELC to manage the day to day delivery of inspection activity for regulated care services for children to ensure that the Care Inspectorate performs effectively and efficiently as an independent scrutiny body.
Support the Chief Inspector ELC in ensuring that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform (Scotland) Act 2010 and other relevant legislation, to inspect and improve the quality of care and social work services in Scotland in a collaborative way.
Support the Chief Inspector ELC in developing, implementing and monitoring approaches to quality assurance, performance management, recruitment, training, development and support of staff .
Work with the Chief Executive, Executive Directors and Senior Management Team to support significant cultural change; consolidate excellence in the Care Inspectorate’s activities and; continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
Key responsibilities
Strategic management:
- Support the Chief Inspector ELC to develop, deliver, monitor and review the regulatory practices, processes and procedures in children’s services to deliver robust, outcome focussed scrutiny and assurance and other activities which support continuous improvement in care and social work services.
- Support the Chief Inspector ELC with developing, implementing and monitoring an integrated approach to quality assurance, self-evaluation, best value and consolidating excellence.
- Support the Chief Inspector ELC with developing implementing and monitoring an integrated approach to performance management.
- Support the Chief Inspector ELC with the recruitment, training, development and support of staff in inspection to support their continuous professional development and increase staff confidence and competence.
- Coordinate the work of contact managers, expert groups and quality circles.
- Coordinate formal and informal consultations.
- Support the Chief Inspector ELC , working with the Registration Manager to ensure that the scrutiny and registration functions work efficiently and effectively.
- In conjunction with the Chief Inspector ELC support the implementation of the day to day delivery of regulated care service scrutiny and assurance activity for the Care Inspectorate and contribute to its direction, ensuring that all legislative requirements are met.
- In conjunction with the Chief Inspector ELC support the planning of regulated care service scrutiny and assurance for children’s services.
- Support the Chief Inspector ELCto formulate objectives, strategies, action plans and targets for all regulated inspection activity in respect of children’s services, and ensure that these are achieved.
- Support the Chief Inspector ELCto help build the diverse strands of strategic and regulated care service scrutiny and assurance activity into a cohesive, integrated and productive approach, aligned to the achievement of the Care Inspectorate’s corporate aims and objectives, focusing on consolidating excellence in all aspects of the Care Inspectorate’s work.
Operational management:
- Support the Chief Inspector ELC with day to day responsibility for the efficient and effective operational delivery of regulated care inspection activity for children’s services.
- Support the Chief Inspector ELC to develop innovative approaches to support the continuous improvement of the Care Inspectorate’s scrutiny and assurance work, including the development of quality systems, designed around creative problem-solving and bringing new thinking, delivery mechanisms and solutions to the Care Inspectorate.
- Help ensure operational activities are delivered efficiently and adhere to the principles of best value.
- Prepare and present reports to the Executive Team, Senior Management Team Board and Committees of the Care Inspectorate that are both timely, and informed.
- Deputise for the Chief Inspector ELCand undertake such other duties as may be required by the Chief Executive, Senior Management Team or Executive Directors.
People management:
- Guide, support and direct staff for Scrutiny & Assurance and ensure that their work is carried out in an effective, efficient and consistent manner and meets the standards, targets and requirements of the Care Inspectorate.
- Support, develop and mentor staff through regular supervision, performance development reviews and personal development plans to help build a competent and confident workforce where individuals are developed and supported to reach their potential.
- Promote consistent, high quality practice amongst staff encouraging them to give of their best and continually strive to improve performance and consolidate excellence. Manage the performance and monitor standards and consistency of practice of all staff of regulated care services.
- Support the recruitment and development of all employees, and the implementation of HR policies, within the function, ensuring that Care Inspectorate objectives are translated into meaningful and realistic personal objectives for staff and team plans.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that Care Inspectorate health and safety policies, procedures and practice, and legislative requirements, are followed across all areas of service delivery.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure productive and smooth working arrangements and protocols between staff delivering all regulated care service scrutiny and assurance in respect of children’s services and all other Care Inspectorate employees.
- In conjunction with the Chief Inspector ELC help to facilitate and deliver business and cultural change with the Care Inspectorate.
- In conjunction with the Chief Inspector ELC help promote customer focus internally and externally, supporting staff to work collaboratively with colleagues across the Care Inspectorate, as well as with people who use services and their carers, the Partnership Forum, scrutiny partners, service providers, government, health and other bodies.
- Develop effective working relationships with the Senior Management Team to ensure effective collaborative working and strong customer focus.
- Promote the principles of partnership working throughout the organisation and in all working practices in accordance with the Care Inspectorate’s Partnership Agreement.
- Develop and maintain productive and effective working relationships with a range of appropriate external stakeholders and relevant key policy contacts within national bodies, Scottish Government, local authorities, integrated joint boards and health boards, together with relevant, designated regulatory and quality assurance bodies and other statutory agencies with responsibilities for service delivery and commissioning. Use these relationships to continually improve service delivery, strengthen collaborative working, and promote the work of the Care Inspectorate.
- Provide leadership, contribute to and promote, the continuous development of the Care Inspectorate, managing change effectively and creatively.
- Support the deployment of appropriate mechanisms to consult with all relevant stakeholders concerned in the delivery of inspection of care, ensuring we fulfill our duty of user focus and that this informs continuous improvement in our work.
- Support, promote and encourage public, care user and carer participation in, and consultation about, the work of the Care Inspectorate.
Other duties
This job requires some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.