Person specification

Job title: Inspection Planning Manager – Workforce Planning and Data 

Attributes 

Experience

Essential:

• General experience of workforce planning activities.
• Significant experience of office management
• Staff supervision, systems and processes
• Workload planning, prioritisation and allocation

Desireable: 

• Experience of collaborative/ partnership working.

Education, qualifications and training

Essential:

• Qualified to SCQF level 5
• Commitment to own CPD.

Desireable: 

• Qualification at SCQF Level 6/7 in relevant subject area (i.e. Highers / HNC)

Skills and knowledge

Essential:

• Sound knowledge of Microsoft Excel and Power BI
• The ability to communicate effectively, both verbally and in written form.
• The ability to undertake performance and information analysis in order to formulate and implement strategies and actions effectively.
• Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
• Ability to translate plans into action.
• Effective negotiating and influencing skills
• Demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems.
• Demonstrate understanding of equality and diversity.
• IT literate, demonstrating experience of IT systems and processes, using the most effective methods to communicate and manage information.

Desireable: 

• Understanding of project management

Key performane outcomes

Leading others

Essential:

• Ability to provide leadership, a clear sense of purpose and direction to staff.
• To effectively deploy staff and other resources to achieve corporate aims, objectives and targets.
• Ability to ensure that the planning function conducts itself in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.

Desireable:

• Demonstrates experience of delivering change and improvement at an operational level.

Management of resoures

Essential:

• Ability to bring together the overall work of a team of staff and involve team members in decision-making.
• Manage resources and budgets effectively and in accordance with Care Inspectorate’s corporate aims and objectives.
• Delegates effectively to others.
• Identifying skills and experience of individual staff and making the best use of resources.
• The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
• Ability to drive continuous improvement
• Applies rules and procedures sensibly.

Effective communication

Essential:

• Articulate and positive communicator both in verbal and written communication skills.
• Ability to express ideas clearly and concisely and adapt communication to suit different situations.
• Ability to form constructive relationships with managers and staff at all levels of the organisation.
• Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables.

Desireable:

• Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Demonstrable ability of promoting, leading and implementing strategies and change programmes.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desireable:

• Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential:

• The ability to assist key stakeholders to develop strategies and action plans with others, in line with corporate aims and objectives.
• Demonstrates an analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
• Ensures that team members have appropriate support, resources and authority levels to make decisions quickly and effectively.
• Encourages and supports devolved decisions-making.
• Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
• Ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Job profile

Job title: Inspection Planning Manager - Workforce Planning and Data

Responsible for: Planning Co-ordinator

Principal Working Contacts

• Executive Director of Scrutiny and Assurance
• Chief Inspectors
• Service Managers
• Team Managers
• Strategic Inspectors
• Inspectors
• Business Support staff
• Managers and employees of the Care Inspectorate
• External agencies/service providers/service users and carers
• Education Scotland

Job purpose

To manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body.

Key responsibilities

Strategic management

• In conjunction with key stakeholders, develop and manage systems and processes to support effective national inspection planning in order to meet corporate aims and objectives.
• Build and maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
• In conjunction with key stakeholders develop and deliver strategies, action plans and targets for inspection planning in support of corporate aims and objectives.

Operational management

• Manage and co-ordinate the effective and efficient delivery of scrutiny and improvement planning activity.
• Manage and maintain scrutiny plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
• Ensure that the provision of the inspection and capacity planning information is accurate, up-to-date and reliable for managers and staff throughout the organisation to support the planning and delivery of the Care Inspectorate’s scrutiny and improvement functions.
• Plan and execute the strategic objectives for inspection planning systematically in alignment with the Care Inspectorate’s business objectives.
• Promote continuous improvement in all aspects of inspection and capacity planning, including quality assurance and consistency of practice.
• Participate in the recruitment and selection of staff as required.
• Prepare and present reports to the Chief Inspectors and Executive Director of Scrutiny and Assurance or Executive Team as required.
• Deputise for senior managers and undertake such other duties as may be required.

People management

• Lead and manage a team, ensuring that they work effectively and efficiently to meet the aims, objectives and targets of Care Inspectorate.
• Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and support their personal and professional development.
• Coordinate and monitor administrative support to the team
• Promote consistent, high quality practice amongst team members, manage their performance and monitor their standards and behaviour.  
• Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.

Relationship management

• As a manager, model corporate behaviour and demonstrate a strong commitment to organisational values.
• Develop effective working relationships within the team and with managers and staff across the organisation ensuring effective collaborative and cross-directorate working.
• Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
• Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
• Promote the work of the Care Inspectorate and raise aware of its work in a positive manner.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.