Person specification

Job title: Communications Coordinator

Attributes

Experience 

Essential: 

  • Demonstrates a successful record of accomplishment within a relevant role.

Education, qualifications and training

Essential:

  • Qualifications or skills and experience at SCQF Level 9 or above.

Desireable: 

  • Membership of a relevant professional body such as Chartered Institute of Public relations or Chartered Institute of Marketing.

Skils and knowledge

Essential:

  • Excellent communication skills.
  • Excellent literacy skills.
  • Consistently delivers creative solutions.
  • Manages conflicting priorities and works to tight deadlines.
  • Flexible and responsive, reacting positively to rapidly changing priorities and demands.
  • Works on own initiative and prioritises workload.
  • Excellent working knowledge of Microsoft Office software.
  • Excellent understanding of social media in an organisational setting.
  • Up-to-date knowledge, understanding and experience of the range of today’s communications disciplines and channels.
  • Understands how to monitor, measure and demonstrate success through analytics and appropriate performance measures.

Desireable: 

  • Experience using Joomla, Wordpress, Umbraco and other content management software.
  • Knowledge of the social care sector.

Key performance outcomes

Effective communication

Essential:

  • Expresses ideas clearly and concisely and to adapt communication to suit different audiences.
  • Produces written and verbal communication which is clear and concise.
  • Listens actively to people, questions and checks understanding.
  • Develops and maintains positive working relationships at all levels.

Desireable:

  • Plain English training or qualification.
  • Copywriting or proofing training or qualification.

Objective decision making

Essential:

  • Understands the limits of their knowledge and experience and when to refer decisions to others.
  • Acts consistently with the Care Inspectorate values to achieve the desired outcomes.
  • Keeps aims and objectives consistently at the heart of decision making.

Planning and organising

Essential:

  • Plans workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines.
  • Demonstrates attention to detail in all areas.
  • Shows initiative and proactively works without close supervision.

Team working

Essential:

  • Tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
  • Values and makes use of the skills, knowledge and experience of others.
  • Cooperates with and supports others.

Personal accountability and responsibility

Essential:

  • Takes responsibility for actions.
  • Maintains a high standard of work and actively looks for opportunities to improve their work.
  • Demonstrates initiative within own areas of expertise.
  • Ambitious and positive in quality assuring their work.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


Read more

Job profile

Job title: Communications Coordinator

Responsible to: Communications Manager

Principal working contacts

  • Communications Manager
  • Communications colleagues
  • Head of Corporate Policy and Communications
  • Managers and employees of the Care Inspectorate
  • External suppliers and agencies

Job purpose

To contribute to the development, delivery and success of the Care Inspectorate’s external communications function.

Key responsibilities

  • Help implement the external communications strategy.
  • Deliver a broad mix of high-quality and,reative communications solutions to tight and demanding schedules.
  • Support production and promotion of the organisation’s information and promotional collateral.
  • Represent external communications on a range of project groups, taking responsibility to provide dedicated advice and support.
  • Write copy in clear conversational style, following the Care Inspectorate corporate style, for a wide range of content and material.
  • Edit and proof copy written by others to ensure clarity and consistency.

Relationship management

  • Develop supportive and productive working relationships with colleagues.
  • Ensure effective working in accordance with Care Inspectorate protocols.
  • Liaise and work collaboratively with professionals and external bodies to promote the work of the Care Inspectorate and share good practice.
  • Represent the Care Inspectorate as required at meetings and events.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Commit to the Care Inspectorate’s aims, vision and values to put people at the heart of our overall objective to improve care in Scotland.

Other duties

This job may require some travel, overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list and jobs can change and evolve over time. The post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


Read more

Job profile

Job title: Communications Manager

Responsible to: Head of Corporate Policy and Communications

Principal working contacts

  • Head of Corporate Policy and Communications
  • Media Manager
  • Strategic Communications Adviser
  • All other members of the communications and policy team
  • Managers and employees of the Care Inspectorate
  • Suppliers and contractors
  • External stakeholders in the care and regulatory sectors

Job purpose

To support the Care Inspectorate on the direction, delivery and implementation of the communications strategy of the Care Inspectorate alongside the Media Manager, Strategic Communications Adviser and other members of the communications team. To implement innovative communication methods which ensure all stakeholders are kept well informed and support new media development.

Key responsibilities

  • Work under the direction of the Head of Corporate Policy and Communication and alongside the Media Manager and Strategic Communications Adviser to contribute to and support the delivery of the Care Inspectorate’s overall communications strategy and workplan.
  • Providing professional advice and guidance on communications activities and policies to key stakeholders.
  • Monitoring targets, measurement approaches and evaluative strategies to support continual improvement of communications activities.
  • To deputise for the Head of Corporate Policy and Communications on communications-related issues as necessary.
  • Devolved management of part of the Care Inspectorate’s communications budget.
  • Ensure that consistent and complementary messaging is delivered across projects and communications channels, and  that innovation and best practice is spread throughout the communications team.
  • anage the communications coordinators in producing communications for and with our stakeholders e.g. newsletters, bulletins, publications to ensure we are an effective, leading edge, communications channel.
  • Oversee the work of communications coordinators involved in the development of the website.
  • Provide communications advice, guidance, practical materials and assistance to colleagues as required.
  • Manage any specific communications projects / work streams, from conception to implementation, in order to provide relevant information in different formats to meet the needs of our stakeholders.
  • Liaise with external stakeholders, analysing and evaluating information which will inform good practices both for communications.
  • Keep abreast with key issues affecting communications, particularly in the social care sector.

People management

  • Line manage the communications coordinators.
  • Support, develop and coach team members through regular one-to-one supervision, performance development review and personal development plans.
  • Contribute to the recruitment of employees and the implementation of HR policies.
  • Promote consistent and quality practice in team members.
  • Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
  • Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
  • Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management

  • Develop a productive working relationship with colleagues.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, as required.
  • Represent the Care Inspectorate as required at meetings.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Model corporate behaviour and demonstrate commitment to organisation values.
  • Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
  • Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job requires some travel and may involve some occasional overnight stays and unsocial hours.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


Read more

Person specification

Job title: Communications Manager

Attributes

Essential 

Desireable
Experience

  • Proven communications experience at all levels across an organisation.

  • Experience of line management of staff

Working with different contacts, external and internal. 

Experience of working within the public sector.

Education, qualifications and training
  • Educated to Degree level or equivalent.
 Communications based subject or equivalent.

Skills and knowledge
  • Effective written and oral communication skills.
  • Excellent organisational skills.
  • Ability to supervise and manage staff and provide training and development opportunities to maximise resources.
  • Excellent IT skills including knowledge of Word, Excel, Access and email packages.
  • Excellent knowledge of internet and websites.
  • Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
  • Strong project management skills.
  • Ability to work with minimal supervision.
  • Ability to work flexibly dealing with changing priorities at short notice.
  • Ability work as part of a team.
 Knowledge of the social care sector.

 

Competencies/Key performance outcomes 

Description

Effective communication
  • Articulate and positive communicator on a 1-1 basis and in larger groups.
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence 
  • Demonstrates ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus 
  • Identifies gaps in performance and makes appropriate suggestions for improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making 
  • Demonstrates analytical and systematic approach to problem solving
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
  • Ability to analyse complex information.

Planning and organising 
  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working 
  • Contributes to and supports the work and decisions of the team.
  • Contributes to the shared vision and purpose and shares this effectively
  • Works collaboratively with a wide range of teams across.

 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


Read more

Person specification

Job title: Planning Coordintor

Attributes

Essential

Desireable 

Experience
  • Experience of planning a range of activities.
  • Staff supervision, systems, and processes.
  • Workload planning and prioritisation.

Experience of collaborative/ partnership working.

Education, qualifications and training
  • You will be educated to SCQF level 7 (e.g., Advanced Higher, Higher National Certificate (HNC), Professional Development Award, Certificate of Higher Education, Modern Apprenticeship, SVQ, etc.).
  • You will be committed to your own Continuous Professional Development (CPD).

Skills and knowledge
  • Ability to communicate effectively, both verbally and in written format.
  • Ability to undertake performance and information analysis.
  • High level of data management and manipulation skills.
  • Excellent IT skills, in particular MS Access and Excel (including the use of pivot tables).
  • Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
  • Ability to translate plans into action.
  • Effective negotiating and influencing skills
  • Knowledge of inspection/regulation of care.
  • Demonstrate understanding of equality and diversity. 

Understanding of project management.

Key performance outcomes

Essential

Desirable

Planning and organising
  • Ability to plan workload effectively in the short, medium, and long term in conjunction with the Planning Manager and work to strict deadlines.
  • Can demonstrate attention to detail for both numerate and literate work.
  • Ability to show initiative and work without close supervision.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Ability to forward plan and prevent any operational difficulties. 

Management of resources
  • Ability to bring together the overall work of a team of staff and involve team members in decision-making.
  • Manage resources effectively and in accordance with Care Inspectorate’s corporate aims and objectives.  
  • Delegates tasks effectively to others.
  • Identifying skills and experience of individual staff and making the best use of resources.
  • The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
  • Ability to drive continuous improvement
  • Applies rules and procedures sensibly. 

Impact and influence
  • Demonstrates ability to influence at all levels.
  • Demonstrable ability of promoting, leading and implementing strategies and change programmes.
  • Evidence of building positive relationships, engaging, and collaborating effectively with others internally and externally.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making
  • Ability to assist the Planning Manager and to develop strategies and action plans with others, in line with corporate aims and objectives.
  • Demonstrates an analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
  • Ensures that team members have appropriate support, resources, and authority levels to make decisions quickly and effectively.
  • Encourages and supports devolved decision-making.
  • Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
  • Ability to take responsibility for difficult decisions and to remain resilient against possible criticism. 

Effective communication
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
  • Ability to produce written and verbal communication which is clear and concise.
  • Ability to form constructive relationships with managers and staff at all levels of the organisation.
  • Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables. 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.


Read more

Subcategories