Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)
Responsible to: Senior Improvement Advisor – Quality Improvement Support Team (QIST)
Principal working contacts
• Quality Improvement Manager – QIST
• Quality Improvement Support Team / improvement programmes and leads
• Improvement support officer / assistants
• Health and Social Care Improvement Team
• AHP Consultant / Chief Nurse
• Equalities and Involvement Team manager and team
• Care Inspectorate scrutiny teams / senior colleagues
• Intelligence Team / Communication Team / policy analysts
• External partners and agencies
Job purpose
• To provide effective high quality project and business support to the Quality Improvement Support Team
• To support the implementation of the quality improvement and involvement strategy and Improvement and participation yearly Plan, aligned to the Corporate Plan, which is delivery focused, ensuring the needs of all users are met in a consistent, efficient and effective manner.
Key responsibilities
• Organise and plan work appropriately to ensure the provision of efficient business and project support to the Quality Improvement Support Team which supports the implementation of the Quality Improvement and Involvement Strategy and the delivery and implementation of their Quality Improvement work.
• Maintain appropriate systems for supporting the Quality Improvement Support Team’s work and activity.
• Undertake specialist activities, in accordance with procedures or instructions, to support the Quality Improvement Support Team.
• Prepare agenda and paperwork for meetings as required.
• Organise, attend and participate in quality improvement workshops, events and meetings as required to take attendance, evaluations, notes, actions from meetings, prepare minutes/feedback and distribute.
• Arrange local / national improvement visits / workshops / webinars and other visit arrangements, liaising with service providers and other external agencies to agree arrangements.
• Update computerised information systems, extracting and collating information from manual files and other records as required.
• Distribute information within the Care Inspectorate to the Quality Improvement Support Team, Scrutiny & Assurance colleagues and external agencies as required.
• Obtain information from the team and/or other external agencies as required.
• Act as the initial point of contact for the team, including assessing priorities, managing time, diaries, arranging meetings, managing enquiries and requests as necessary.
• Organise and communicate project timelines appropriately to ensure the smooth running of quality improvement workshops / team projects, other activities.
• Provide and maintain high quality statistical information and data analysis from workshops, projects and other records as required together with distribution of information to the team.
• Update the Quality Improvement Support Teams’ Hub and intranet pages.
• Promote the team’s work using social media and the intranet.
People management
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management
• Establish and maintain good working relationships the Quality Improvement Support Team and all internal and external stakeholders associated with the team to ensure effective and efficient business and project support.
• Establish good working relationships with service providers and other external agencies and promote the role and function of the Quality Improvement Support Team.
• Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
• Ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
• This job may require some travel and may involve some overnight stays and unsocial hours.
• This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.