Job title: Planning Coordinator         

Responsible to: Planning Manager

Principal Working Contacts

  • Head of Business Change
  • Executive Director of IT, Transformation & Digital
  • Chief Inspector (Strategic Scrutiny, Children’s, and Adults)
  • Chief Inspector (Children’s Services)
  • Chief Inspector (Adult Services)
  • Executive Director of Scrutiny & Assurance
  • Chief Inspector (Registration and Complaints)
  • Executive Director of Strategy and Improvement
  • Service Managers
  • Planning Manager
  • Inspectors / Strategic Inspectors
  • Managers and employees of the Care Inspectorate
  • External agencies/service providers/service users and carers
  • Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland

Job purpose

To coordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the care inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. 

Key responsibilities

Strategic management

  • In conjunction with the Planning Manager, develop and manage systems and processes to support effective national inspection planning to meet corporate aims and objectives.
  • In conjunction with the Planning Manager, develop and manage systems and processes to support effective and efficient deployment of resources for all the Care Inspectorate’s scrutiny and improvement functions.
  • Maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
  • Support the Planning Manager in formulating objectives, strategies, action plans and targets for inspection planning activity to ensure that these are achieved.

Operational management

  • Support and coordinate the efficient and effective delivery of scrutiny and improvement planning activity.
  • Support the management and maintenance of scrutiny plans for the current year and draft plans for subsequent years.
  • Promote continuous improvement in all aspects of inspection and capacity planning.
  • Support the Planning Manager with the preparation and presentation of reports for other senior managers.
  • Plan, coordinate, and maintain regulated care and strategic inspection plans and provide information as required to Care Inspectorate colleagues and scrutiny partners.
  • Deputise for the Planning Manager and undertake such other duties as may be required by the Planning Manager.

People management

  • In conjunction with the Planning Manager, manage and coordinate the work of the Planning Assistants on a day-to day basis and ensure they are deployed effectively and efficiently to meet the aims, objectives, and target of the Care Inspectorate.
  • Provide advice, guidance, and support to Planning Assistants through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and to support their personal and professional development.
  • Promote consistent, high quality practice amongst staff, and manage the performance and monitor standards and consistency of practice of all employees delivering inspection planning activity.
  • Create and sustain a learning culture which promotes the development of employees to maximise their potential and contribution to meeting the organisation’s objectives.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

  • Develop strong professional relationships with managers and staff across the organisation ensuring effective collaborative and cross directorate working.
  • Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision, and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.