Attributes

Essential

Desirable

Experience 

• General experience of planning activities.
• Significant experience of office management
• Staff supervision, systems and processes
• Workload planning, prioritisation and allocation

Experience of collaborative/ partnership working.

Education, qualifications and training 

• Educated to standard grade level or equivalent.
• Commitment to own CPD.

3 Higher Grades or equivalent.

HNC or equivalent.

Skills and knowledge

• The ability to communicate effectively, both verbally and in written form.
• The ability to undertake performance and information analysis in order to formulate and implement strategies and actions effectively.
• Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
• Ability to translate plans into action.
• Effective negotiating and influencing skills
• Demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems.
• Demonstrate understanding of equality and diversity.
• IT literate, demonstrating experience of IT systems and processes, using the most effective methods to communicate and manage information.

Understanding of project management

Key performance outcomes

Essential

Desirable

Leading others

• Ability to provide leadership, a clear sense of purpose and direction to staff.
• To effectively deploy staff and other resources to achieve corporate aims, objectives and targets.
• Ability to ensure that the planning function conducts itself in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance. 

Demonstrates experience of delivering change and improvement at an operational level.

Management of resources

• Ability to bring together the overall work of a team of staff and involve team members in decision-making.
• Manage resources and budgets effectively and in accordance with Care Inspectorate’s corporate aims and objectives.
• Delegates effectively to others.
• Identifying skills and experience of individual staff and making the best use of resources.
• The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
• Ability to drive continuous improvement
• Applies rules and procedures sensibly. 

Effective communication

• Articulate and positive communicator both in verbal and written communication skills.
• Ability to express ideas clearly and concisely and adapt communication to suit different situations.
• Ability to form constructive relationships with managers and staff at all levels of the organisation.
• Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables. 

Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.

Impact and influence

• Demonstrates ability to influence at all levels.
• Demonstrable ability of promoting, leading and implementing strategies and change programmes.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results. 

Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

• The ability to assist the Chief Inspector to develop strategies and action plans with others, in line with corporate aims and objectives.
• Demonstrates an analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
• Ensures that team members have appropriate support, resources and authority levels to make decisions quickly and effectively.
• Encourages and supports devolved decisions-making.
• Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
• Ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Attributes

Essential 

Desireable

• Proven communications experience at all levels across an organisation.

• Experience of line management of staff

Working with different contacts, external and internal. 

Experience of working within the public sector.

Education, qualifications and training

• Educated to Degree level or equivalent.

Skills and knowledge

• Effective written and oral communication skills.
• Excellent organisational skills.
• Ability to supervise and manage staff and provide training and development opportunities to maximise resources.
• Excellent IT skills including knowledge of Word, Excel, Access and email packages.
• Excellent knowledge of internet and websites.
• Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
• Strong project management skills.
• Ability to work with minimal supervision.
• Ability to work flexibly dealing with changing priorities at short notice.
• Ability work as part of a team.

Competencies/Key performance outcomes 

Description

Effective communication

• Articulate and positive communicator on a 1-1 basis and in larger groups.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence 

• Demonstrates ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus 

• Identifies gaps in performance and makes appropriate suggestions for improvements.
• Aware of trends and changes and maintains professional knowledge and skills.
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making 

• Demonstrates analytical and systematic approach to problem solving
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
• Ability to analyse complex information.

Planning and organising 

• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Team working 

• Contributes to and supports the work and decisions of the team.
• Contributes to the shared vision and purpose and shares this effectively
• Works collaboratively with a wide range of teams across.

Attributes

Essential

Desirable

Experience

• Significant Human Resources (HR) generalist experience, with proven experience of managing complex employee relations matters.
• Extensive working knowledge of employment legislation and its practical application.
• Previous experience of restructuring and change management.
• Demonstrable experience of developing and updating people management policies and procedures.
• Previous experience of designing and delivering HR related training for staff at all levels.
• Previous experience producing high quality written work including policies, procedures and meeting invite and outcome letters.
• Previous experience working in the Care sector.

Education, qualifications and training

• Hold a degree or similar equivalent qualification to a minimum of Level 9 of the SCQF Framework along with proven experience held in an HR Adviser/Business Partner roles.
• Member of the CIPD
• Relevant management qualification
• Coaching qualification/experience
• Mediation qualification/ experience

Skills and knowledge

• Ability to build effective working relationships with stakeholders at all levels across the organisation.
• Demonstratable interpersonal, communication and influencing skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills with an ability to implement solutions
• Ability to work effectively both independently and as part of a team.
• Detail-orientated with strong organisational and time management skills. An ability to evidence working under pressure and meeting deadlines.
• Proficiency in MS Office and HRIS systems.
• Experience of working collaboratively with trade union representatives.

Key performance outcomes

Essential

Desirable

Effective communication

• Demonstrate clear and concise verbal and written communication skills.
• Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
• Empathy and sensitivity in dealing with employee issues

Partnership working

• Respect others, recognise and value difference and diversity and be aware of the impact of your views on others.
• Ability to quickly build rapport and collaborative working relationships with internal and external stakeholders.

Team working

• Ability to contribute to and support the work and decisions of the team.
• Ability to work co-operatively and supportively with others. 

Objective decision making

• Demonstrate analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgements based on professional expertise, relevant, up-to-date and verifiable information.
• Ability to act consistently with the Care Inspectorate values to achieve the desired outcomes.
• Ability to analyse complex information.

Planning and organising

• Ability to plan and deliver own workload effectively in the short, medium and long term.
• Able to prioritise effectively and achieve deadlines in a changing environment.
• Demonstrate initiative, drive and determination to complete tasks and achieve objectives.
• Ability to show initiative and work without close supervision.
• Proactive and solution-orientated

Understands and uses appropriate methods and tools to meet targets.