Job profile

Job title: Senior Improvement Adviser - Registered Nurse (focus on health and wellbeing)

Reporting to: Quality Improvement Manager (Health and Social Care Improvement Team)

Principal working contacts

Internal

• Quality Improvement Manager and Chief Nurse
• Health and Social Care Improvement Team
• Chief Inspectors
• Head of Quality Improvement and Participation
• Quality Improvement Support Team
• Involvement and Equalities Team
• Senior Leadership Team
• Scrutiny and Assurance Service Managers, Team Managers, and Inspectors
• Policy Team Intelligence Team and Communications team

External

• Scottish Government policy leads
• Service providers and care service staff
• Other regulatory, scrutiny and improvement bodies
• NHS boards staff and agencies, local authorities, partnerships, and integrated joint boards
• National specialist groups, e.g. Continence specialists, Nutrition specialists
• Members of the public and other stakeholders
• Professional Bodies and Royal Colleges

Job purpose

Working alongside the Care Inspectorate’s Chief nurse and Quality Improvement Manager and under the umbrella of Quality Improvement and with close collaboration with Scrutiny and Assurance. The post holder will promote standards and good practice in nursing-based care and support:

• Provide all round knowledge of the health and wellbeing of adults and older people in addition to specialist skills and knowledge in one of the following areas:
  • tissue viability
  • nutrition
  • promoting continence
  • palliative and end of life care
  • frailty
• Provide general health and wellbeing advice, guidance to all teams in across the Care Inspectorate, and signpost where appropriate to specific support.
• Lead and develop aspects of the Care Inspectorate’s health and social care quality improvement functions based on current and emerging models of delivery that will facilitate improvements in practice in care services and improve the outcomes for people experiencing care.
• Build the capability and confidence of inspectors across inspection, complaints, and registration teams, in specific topic areas, supporting their learning and development and keeping the evidence base of practice current.
• To support and shape scrutiny methodology as needed.
• Develop resources to support the health and wellbeing of people experiencing care for use both internally and externally.
• Build and develop strategic partnerships across the health and social care landscape to support the delivery of health and wellbeing improvement advice and quality improvement support.

Key responsibilities

• To build capacity for health and wellbeing quality improvement in the care sector and in the Care Inspectorate, across all scrutiny and quality improvement activities.
• To ensure professional advice is provided and sourced to support the Care Inspectorate in the delivery of its scrutiny and improvement activities.
• To lead the development of specific health and wellbeing focused quality illustrations / indicators, tools and improvement support materials to support the current inspection frameworks for use by inspectors and in care services.
• To develop and maintain the relationships with national bodies/improvement bodies to co-create developments in health and social care improvement, developing guidance, sharing good practice, and expert advice and support.
• To lead in ensuring the development of effective practice materials for use by inspectors and care services.
• To advise on quality improvement design and delivery to ensure the scrutiny and improvement plan is met, and to determine impact, ensuring that health and wellbeing priorities are addressed.
• To provide expert advice and guidance to internal and external stakeholders on health and wellbeing improvement in social care.
• To promote the Care Inspectorate’s improvement work and to maintain the organisation’s reputation for supporting the development of high-quality, safe, compassionate care.
• To establish and maintain robust working relationships with stakeholders across the health and social care sectors.
• To maintain and further develop skills in quality improvement and safety including coaching, mentorship and facilitation of staff and managers both internally and externally.
• To challenge outdated and unsafe practice directly with service providers, sharing evidence from research and expert advice to shift practice and achieve the necessary improvement in care quality.
• To support the delivery of the Care Inspectorate’s corporate plan.
• Monitor, evaluate, and report on all key areas and tasks advising on progress and challenges regularly.
• To carry out any other reasonable tasks necessary to support the Care Inspectorate’s business.

Relationship management

• Work with the Care Inspectorate’s Chief Nurse, Quality Improvement Manager, Head of Improvement Support and Chief Inspectors to develop and facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
• Ensure effective communication of the Care Inspectorate’s quality improvement support role in social care to practitioners and managers in the health sector.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and Head of Improvement Support and will be reviewed on a regular basis.

Job profile

Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)
Responsible to: Senior Improvement Advisor – Quality Improvement Support Team (QIST)

Principal working contacts
• Quality Improvement Manager – QIST
• Quality Improvement Support Team / improvement programmes and leads
• Improvement support officer / assistants
• Health and Social Care Improvement Team
• AHP Consultant / Chief Nurse
• Equalities and Involvement Team manager and team
• Care Inspectorate scrutiny teams / senior colleagues
• Intelligence Team / Communication Team / policy analysts
• External partners and agencies

Job purpose
• To provide effective high quality project and business support to the Quality Improvement Support Team
• To support the implementation of the quality improvement and involvement strategy and Improvement and participation yearly Plan, aligned to the Corporate Plan, which is delivery focused, ensuring the needs of all users are met in a consistent, efficient and effective manner.

Key responsibilities
• Organise and plan work appropriately to ensure the provision of efficient business and project support to the Quality Improvement Support Team which supports the implementation of the Quality Improvement and Involvement Strategy and the delivery and implementation of their Quality Improvement work.
• Maintain appropriate systems for supporting the Quality Improvement Support Team’s work and activity.
• Undertake specialist activities, in accordance with procedures or instructions, to support the Quality Improvement Support Team.
• Prepare agenda and paperwork for meetings as required.
• Organise, attend and participate in quality improvement workshops, events and meetings as required to take attendance, evaluations, notes, actions from meetings, prepare minutes/feedback and distribute.
• Arrange local / national improvement visits / workshops / webinars and other visit arrangements, liaising with service providers and other external agencies to agree arrangements.
• Update computerised information systems, extracting and collating information from manual files and other records as required.
• Distribute information within the Care Inspectorate to the Quality Improvement Support Team, Scrutiny & Assurance colleagues and external agencies as required.
• Obtain information from the team and/or other external agencies as required.
• Act as the initial point of contact for the team, including assessing priorities, managing time, diaries, arranging meetings, managing enquiries and requests as necessary.
• Organise and communicate project timelines appropriately to ensure the smooth running of quality improvement workshops / team projects, other activities.
• Provide and maintain high quality statistical information and data analysis from workshops, projects and other records as required together with distribution of information to the team.
• Update the Quality Improvement Support Teams’ Hub and intranet pages.
• Promote the team’s work using social media and the intranet.

People management
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management
• Establish and maintain good working relationships the Quality Improvement Support Team and all internal and external stakeholders associated with the team to ensure effective and efficient business and project support.
• Establish good working relationships with service providers and other external agencies and promote the role and function of the Quality Improvement Support Team.
• Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
• Ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties
• This job may require some travel and may involve some overnight stays and unsocial hours.
• This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job Title: Information Governance Lead

Responsible to: Head of Intelligence

Principal Working Contacts

Internal
Senior Information Risk Owner (SIRO)
Deputy SIRO
Executive Directors and senior managers
Information Asset Owners and Administrators
Internal subject matter experts in related disciplines
Head of IT Service Delivery, Organisation and Workforce Development, Legal
Services and Customer Services
Information Governance Team
Managers and employees of the Care Inspectorate

External
UK Information Commissioner
Scottish Information Commissioner (SIC)
National Records of Scotland
Care Inspectorate strategic partners
Care service providers and people experiencing care
Members of the public

Job Purpose

The post holder will provide the Care Inspectorate with leadership in information governance and assurance, internally & externally. They will be the prime source of expert advice and policy development, to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance. They will also assure the Care Inspectorate that it is meeting its statutory and legal obligations and be capable of acting as Data Protection Officer as defined under the UK General Data Protection Regulation (GDPR) 2018 and Data Protection Act 2018.
The post holder will lead on delivering information governance support across the Care Inspectorate, supported by the Deputy SIRO and the Information Governance team, and will bear responsibility for performance and/or service delivery. The post holder will be responsible for managing their own and their team’s workload ensuring that work is completed to the required high standard in a timely fashion. The post holder must possess highly developed specialist knowledge, underpinned by theory and experience.

Key Responsibilities/Accountabilities

Operational Management

• Develop and implement corporate strategy, policies and procedures to support IG and effective use of information, in line with business and legal requirements and ensure that they are kept up to date and in line with changes to the Care Inspectorate’s internal and external operating environment.
• Coordinate the identification, assessment, reporting and management of risk in relation to all aspects of information governance (IG) within the Care Inspectorate, including regular review of the Information Risk Register and reporting to the Senior Information Risk Owner (SIRO) and Senior Management Team.
• Monitor and report on compliance and performance as required by Care Inspectorate governance arrangements and lead on creating and implementing improvement plans.
• Be capable of acting as Data Protection Officer for the Care Inspectorate and acting as key contact with the supervisory authority and leading on preparations for and on-going compliance with the requirements of the General Data Protection Regulation and revised UK Data Protection Act.
• Support the proportionate, lawful and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy notices, Data Protection Impact Assessments and Compliance Checks.
• Develop, oversee and monitor IG training for staff, implement clear and robust information and data handling standards and procedures, raise awareness of IG responsibilities, and promote awareness and best practice.
• Coordinate and manage the organisation’s response to information security vulnerabilities and incidents.
• Coordinate and manage responses to all statutory requests for information received by the organisation, including Subject Access Requests and Freedom of Information (Scotland) Act requests.
• Develop and maintain corporate information governance tools and standards, for example, business and security classifications, metadata schemes, lifecycle retention schedules and information asset registers and ensure local implementation and compliance.
• Manage delivery of the Care Inspectorate’s Records Management.
• Improvement Plan and act as the statutory contact for Records Management, as required under the Public Records (Scotland) Act 2011.
• Support improvement of current record creation and record keeping standards to ensure that the Care Inspectorate is holding adequate records of business activity and decision making to meet statutory and legal requirements and as evidence of its accountability and transparency.
• Ensure that information governance requirements are integrated into business processes, standard operating procedures and organisational change.
• Advance the “digital by default” agenda and exploit opportunities to automate information governance through technology solutions and tools electronic record-keeping within Care Inspectorate systems.
• Observe the provisions of and adhere to all Care Inspectorate policies and procedures.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship Management
• Demonstrate a commitment to Care Inspectorate’s aims, vision, values and overall objective of improving care in Scotland.
• Prepare and deliver briefings, reports and presentations on IG to colleagues within and outside the Care Inspectorate in a manner that is informative, contextual and easily understood.
• Provide advice and guidance to staff on IG issues, including statutory and regulatory compliance.
• Act as a subject matter expert and staff mentor on all aspects of information governance.
• Liaise with and build professional working relationships with partner organisations on IG matters.
• Monitor individual and service performance.
• Line manage and motivates staff.
• Conduct staff appraisals.
• Ensuring that the team deliver the information governance service to the required high standard.

Other Duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Our Board

The Chair and the members of our board set the strategic direction of the Care Inspectorate, taking into account legislation and policy guidance set by the Scottish Government. Each member of the Board brings a wealth of experience and wide-ranging skills, along with a passionate interest in social care. Read our Board members biographies below.

The Care Inspectorate has an Audit and Risk Committee which supports the Board in its responsibilities for issues of risk, control and governance and associated assurance through a process of constructive challenge.  The Committee meetings are not held in public, but papers can be viewed here. 

Our public Board meetings are held at least four times a year and members of the public are welcome to join us at these meetings.

You can download a copy of the papers from our Board meetings here. The minutes of Board and Committee meetings do not appear within the published papers until after they have been approved.

Our Board meeting dates for 2024/25 are:

• 9 May 2024
• 15 August 2024
• 14 November 2024
• 13 February 2025
• 27 March 2025

All meetings run from 10:30-13:00.

The meeting is open to members of the public to join, as observers only, via Microsoft Teams video-conference.  In order to enable members of the public to join for the public business of the meeting, please email This email address is being protected from spambots. You need JavaScript enabled to view it. no later than seven calendar days prior to the date of the meeting. 

In this event, in providing your email address you are consenting for us to use your contact details to invite you to the Teams meeting for the duration of the Board proceedings that are being held in public. 

Please note that members of the public and representatives of the press who attend a meeting of the Care Inspectorate Board will do so in an observer-only capacity, and may not participate in the meeting unless invited to do so by the Chair. 

If you do not have a Microsoft Teams account, you can find instructions on how to join here. Papers for our Board meetings will normally be published seven days in advance of the date of the meeting and will be available to view here.

Minutes of meetings of the Audit and Risk Committee, being a sub-committee of the Board, can be found incorporated within the Board papers.

Read the Board’s Code of Conduct and the register of members interests 2024.

Biographies

Doug Moodie, Chair

Doug Moodie has Chaired the Board of the Care Inspectorate since 1 September 2022.

Doug is currently a Chair of Falkirk Children’s Panel, Chair of HELM in Dundee who provide support, learning, and guidance to over two hundred care experienced young people, Chair of Clackmannanshire Business Improvement District (BID), and a Director/Treasurer of Home Start (Clacks) who received a Queen’s Award in 2022 for service to many families needing their help and support across the local community.

You can find out more about Doug here.

Sandra Campbell

Sandra was appointed as Convener of the Scottish Social Services Council in September 2019. She has over 40 years’ experience in the public sector, both in Scotland and England, holding senior management posts. Sandra is a qualified social worker and has a keen interest in services for looked after children. Her first experience of social care was working for Dundee Cyrenians in the homeless shelter which shaped her future career choice. She has also worked with health services in Highland and in Liverpool where she was a Governor at Alder Hey Children’s Hospital. Sandra was appointed in 2022 as a Panel member for Redress Scotland.

Naghat Ahmed

Naghat is a Law and Accountancy graduate. Her current role at Glasgow City Council includes both programme and project management. She has previously worked on policy and strategy development, equality and diversity, change management, corporate governance and utilising project methodologies.

She previously worked in the Commission for Racial Equality and NHS24, specialising in equality and diversity. Naghat is a carer for relatives who have disabilities.

Since 2018 Naghat has also been a member of the Mobility and Access Committee for Scotland and since September 2021 has been a non-executive member for Social Security Scotland.

Carole Wilkinson

Carole Wilkinson was appointed to the Chair of Healthcare Improvement Scotland in October 2018, for a term of four years and was appointed for a further four years from October 2022. She has been a member of the General Teaching Council Scotland since June 2018. She is a former Non-Executive member of NHS Education for Scotland and a former Chair of the Board of Scottish Children's Reporter Administration. She was also Chief Executive of the Scottish Social Services Council (SSSC) from 2001-2009, establishing the organisation and overseeing the implementation of the regulation and registration of social services workers.

Before moving to the SSSC, Carole held the post of Director of Housing and Social Work for Falkirk Council and during her career has held a number of senior management posts in England and also spent a period in higher education teaching social workers and social care staff. She has also served on a number of Scottish Government working groups advising on workforce development matters and on future workforce needs and how health and social care staff could be supported to work and learn together.

Carole was elected Vice Chair of the NHS Chairs Group in May 2021 taking up the position in August 2021, she will assume the role of Chair of the Group in August 2023.

Dr Bill Maxwell

Bill has extensive experience of developing national approaches to quality assurance and improvement and leading public sector reform, gained within Scotland and beyond. After a decade working as an educational psychologist, Bill joined the Scottish Education Inspectorate in 1994. Following a range of roles and a two-year secondment to the Scottish Government, Bill moved to Wales as HM Chief Inspector of Education in 2008, leading of the Welsh inspection system. He returned to Scotland as HM Chief Inspector of Education for Scotland in 2010 and shortly afterwards was appointed to lead the creation of Education Scotland, a new type of public service improvement agency which incorporated the functions of an inspectorate with a wider range of services to promote national improvement and the effective delivery of the Government’s major reform programmes in education. Bill retired from Education Scotland in 2017 and is now consulting on education quality assurance, including projects for the European Commission and the OECD. He is also a member of the British Council's Advisory Committee for Scotland. Bill was appointed as a Board member of OSCR, the Scottish Charity Regulator, in March 2022.

Rognvald Johnson

Rognvald commenced his career working for The Royal Bank of Scotland, serving in a number of branches/departments, including the Bank’s Internal Audit Department, before retiring as Senior Manager for the Orkney Branches. After a spell working at Orkney College as Development Officer, he was engaged as Project Director, successfully developing and delivering a Business Improvement District in Kirkwall. Rognvald was appointed as a Non- Executive Director with NHS Orkney in July 2012 until June 2018, during which time he served as Chair of the Finance and Performance Committee, as well as Vice Chair of the Audit Committee. During the latter part of his term, Rognvald represented NHS Orkney on Orkney Integrated Joint Board, responsible for the provision of Health and Care in the County, also serving on its Audit Committee.

Rognvald is also a Director on the Board of Orkney Hyperbaric Trust, a Charity Registered in Scotland, and which provides decompression facilities, if required, to divers.

Rona Fraser

Rona has over 30 years of experience as a social worker and manager within the field of criminal justice social work. Her commitment to partnership working, the values of social work and public service remain as strong now as when she started working as a social worker. She was formerly the Senior Manager for Community Justice for the City of Edinburgh Council. She has a particular interest in cross-cutting issues such as domestic abuse, women in the criminal justice system and the development of trauma informed services and leadership and has had a key role in developing services in these areas. She has also had extensive experience of the risk assessment and management of offenders, including establishing the Multi Agency Public Protection Arrangements within Edinburgh, working closely with partners across key agencies.

Professor Paul Gray

Paul is an experienced senior executive leader at CEO level. He places a strong emphasis on ethical and compassionate leadership, transparency and collaborative working. Committed to public accountability, he is experienced in leading delivery and change in complex systems and has had significant exposure to scrutiny in highly visible and politically contested sectors. Paul is currently an Honorary Professor at the University of Glasgow College of Medical, Veterinary and Life Sciences, a Senior Faculty Member at the Royal College of Physicians (Edinburgh), Scotland’s member of council at the Open University, a Civil Service Commissioner, and a Lay Adviser to the Judicial Appointments Board for Scotland. He is also a Senior Adviser to strategic communications firm Charlotte Street Partners, Patron of Medics Against Violence, and a coach and mentor to a number of senior executives.

From December 2013 to February 2019, Paul was Chief Executive NHS Scotland and Director General for Health and Social Care in the Scottish Government, responsible for the delivery of health and care services through 22 Health Boards, and partner organisations, with accountability for an annual budget of £13bn and a staffing complement of around 160,000.

Charlotte Armitage

Charlotte is a Care Experienced third-year History and Sociology Student at the University of Glasgow, due to graduate next summer.

Aside from her passion for history, Charlotte brings to the board her extensive knowledge of the care system in Scotland gained from her own lived experience, five years of professional experience within the third sector, and as a consultant for CELCIS, The National Leadership Network, as a former group member of the Workforce Group of the Independent Care Review.

This knowledge ranges from a deep understanding of local delivery through her work with East Lothian Champions’ Board, to high-level project development skills that have seen internationally recognised campaigns emerge; as well as legislative and policy changes, such as the guaranteed offer to university for Care Experienced applicants and the extension of free childcare for Care Experienced parents, implemented under her leadership during her time working for Who Cares? Scotland. These skills and experience are further complemented by her in-depth political research experience, passion for social justice forged from her career in public affairs at the Scottish Parliament, and her COSCA Counselling Skills diploma.

Audrey Cowie

Audrey is a trustee and governor at St Columba’s Hospice Care in Edinburgh. She has also held non-executive director roles with the Scottish Social Services Council and the General Teaching Council for Scotland. Audrey is a first level registered nurse with over 40 years experience and was appointed in May 2022 as the nurse to sit on the Care Inspectorate Board. During her career, Audrey has held senior managerial roles in the NHS; advisory roles in Scottish Government; and regulatory and quality assurance roles nationally, regionally and locally.

Audrey has extensive experience in the professional regulation of nurses and other professions, and in the scrutiny and improvement agenda in both Scotland and Europe and has an enduring personal professional interest in governance, regulation, scrutiny and inspection.

Maria McGill

Maria McGill has 40 years’ experience as a nurse, leader and Chief Executive working in the NHS and voluntary sector.

The last 30 years of her career was spent in palliative and end of life care. For the last 10 years, Maria was Chief Executive of Children’s Hospices Across Scotland (CHAS), Scotland’s only children’s hospice organisation.

Maria is also a member of The Promise Scotland Oversight Board and a Trustee of Marie Curie UK.

Rosanna Moore

Rosie Moore is a qualified Social Worker with First Class Honours from the University of Strathclyde. Having grown up in care herself, she has a particular passion for working with looked after children and young people and their families.

In 2017, Rosie was nominated by the Coalition of Care Providers Scotland to become a Discovery Group member for the Independent Care Review. She was then asked to stay on for the duration of the Review, becoming a co-chair of the working group for LOVE and latterly as the participation lead for those with seldom heard voices and young people in secure care.

Rosie is currently at the Centre for Excellence for Children’s Care and Protection (CELCIS), where she has worked for several years, with a focus on social policy and participation of those with lived experience.

Rosie has won several awards for her work in the sector, including Young Scot’s 30under30 and Strathclyde’s Women in Leadership. Rosie also holds positions on the Management Group of the Each and Every Child Initiative and as a Board Member for Scottish Throughcare and Aftercare (STAF).

Edward McGrachan

Ed McGrachan has had an international career in IT, Telecommunications and Business Transformation, with time spent working for Nortel Networks and BT on major projects in North America, Continental Europe and the UK. He also served as Non-Executive Board Member and Chair of the Audit and Risk Assurance Committee at the Student Awards Agency Scotland, with board oversight of the digital transformation of systems and processes aligning with the Scottish Government’s Digital First strategy.

Ed has worked with various public and charitable organisations; Member of the Diocesan Board of Education for the Church of England in Devon; Treasurer of Citizen Advice in Devon and elected Lead Governor of South Western Ambulance Service NHS Foundation Trust; providing him with a broad spectrum of Governance experience. He was appointed Chairman of the Veterans Advisory and Pensions Committee for West Scotland, a Non-Departmental Public Body working across both devolved and reserved Government sectors in support of Veterans issues.

Currently, he serves as Non-Executive Member at Glasgow Colleges Regional Board, where he chairs the Audit and Assurance Committee. He is an Appointed Member on the Partnership Board of Strathclyde Partnership for Transport, where he is a member of the Strategy and Programmes Committee.

Jennifer Trott

Jenny Trott is an experienced unpaid carer who has spent the past 10 years managing a team of carers in her family home to provide high-quality care for her disabled son. She is a strong advocate for inclusion and equality, and she has a passion for promoting excellent care standards for all.

Jenny was the founder director of Mecoco, a social enterprise that provided disabled adults and young people with valuable workplace experience. In addition, she has extensive experience in residential dementia care and community brokerage.

Recently, Jenny has undertaken a new challenge, training as a life coach to support women navigating life-changing experiences. She uses her training and expertise to help her clients achieve their best lives. Through her work, Jenny is committed to making a positive impact on the lives of those around her.