Complaints about care services in Scotland 2019/20 to 2023/24
The Care Inspectorate has today published a statistical bulletin on complaints about care services in Scotland.
The report covers complaints received and investigated between April 2019 and March 2024, and focuses in particular on the most recent year, 1 April 2023 to 31 March 2024.
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Bogus callers
Occasionally, we receive reports of bogus callers, calling or visiting services and claiming to be inspectors from the Care Inspectorate.
When our inspectors call a service, or arrive at a service for an unannounced inspection, you can be sure they are who they say they are by carrying out some simple identity checks.
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Cross border thematic review
More needs to be done to ensure children and young people living in cross border placements are properly supported and their rights respected.
A report was published today by Care Inspectorate on the experiences of children and young people placed in residential care settings in Scotland from other UK jurisdictions.
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Product recall - Facemoon Face Mask and Filters sold via Amazon
Hazard: The product is claiming to protect the health of users, but there is no evidence that it has been conformity assessed against PPE Regulation (EU) 2016/425.
Corrective action: The product has been recalled from end users and withdrawn from the market. The listing has been removed by the online marketplace (Amazon).
More information can be found here.
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New podcast series on reducing inappropriate use of psychoactive medicines in care homes
David Marshall, Senior Improvement Adviser (Pharmacy) and Katy Jenks, HC One Dementia Care Manager, Scotland discuss improving dementia care and reducing inappropriate use of psychoactive medicines in care homes. You can listen to all the episodes here.
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