Job title: Payroll and Workforce Information Assistant

Attributes

Experience

Essential:

  • Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face).
  • Prioritising and managing workload under broad guidance.
  • Working with large datasets, particularly numerical data.

Desirable:

  • Working in an administrative/office-based environment.
  • Working in a local authority or public body setting.
  • Coordinating and designing processes.
  • Working with payroll
  • Working with Resourcelink or a similar HR/payroll system.
  • Working in Corporate Services (HR, Finance or IT) in a public sector setting.
  • Use of SharePoint and Microsoft 365 in a workplace setting
  • Working with Microsoft Power BI and Power Automate

Education, qualifications anad training

Essential:

  • Significant skills and experience to SCQF Level 6

Desirable:

  • A qualification at SCQF level 6 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
  • European Computer Driving Licence (ECDL) or a similar qualification, demonstrating your ability in using Microsoft Office suite effectively, particularly Office 365.
  • Desire to work towards, Chartered Institute of Payroll Professionals membership (CIPP).

Skills and knowledge

Essential:

  • Excellent customer service skills.
  • Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials).
  • IT literate – particularly with Microsoft office 365 suite.
  • Excellent numeracy skills and basic statistical analysis
  • Able to present information logically and concisely.
  • Knowledge of Microsoft Power BI and Power Automate. 
  • Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay).
  • Basic knowledge of accounting procedures.

Desirable:

  • Knowledge of Microsoft 365.
  • Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel and Power BI).
  • Knowledge of the Local Government Pension Scheme (LGPS)
  • Knowledge of HR policies and procedures.

Key performance outcomes

Effective communication:

  • Demonstrate clear and concise verbal and written communication skills.
  • Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
  • Listens actively and questions to check understanding.

Team working:

  • Ability to contribute to and support the work and decisions of the team.
  • Ability to work co-operatively and supportively with others.
  • Values and makes use of skills, knowledge and experience of others.

Improvement focus:

  • Contributes to the development of new ideas, policies & procedures where appropriate.
  • Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date.
  • Seeks opportunities for learning and personal development.

Personal accountability and responsibility:

  • Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
  • Demonstrates initiative within own area of expertise.
  • Takes responsibility for own actions and decisions.

Working in partnership:

  • Openly shares information as and when appropriate, maintaining confidentiality as appropriate.
  • Respects others recognises and values differences and diversity.
  • Keeps others information of progress of work plan, targets, etc.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.