Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)

Attributes

Experience

Essential
• Experience of providing high quality business and customer support.
• Experience of servicing meetings, including scheduling and minute taking.
• Experience of working autonomously.
• Co-ordinating and supporting multiple projects.

Desirable
ICT technical support/ organising and facilitating webinars.

Education, training and qualifications

Essential
The successful candidate will be educated to SCQF level 5 (for example, credit standard grade, national 5, skills for work national 5, national certificate, national progression award, modern apprenticeship or SVQ) or have relevant skills and experience in administration or business support.

Desirable
Qualifications or skills and experience at SCQF 6 in administration or business studies.

Skills and knowledge

Essential
• Excellent communication and negotiation skills.
• Good working knowledge of IT packages, including spreadsheets, Microsoft Applications, and database input.
• Experience of developing processes and procedures. § Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
• Ability to translate plans into action.

 

Key Performance Outcomes

Effective communication

Essential
• Ability to prepare reports and other written communication to a high standard.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

• Ability to form constructive working relationships with people at all levels in the organisation.

Desirable
Experience communicating/ liaising with senior members of the organisation.

Objective decision making

Essential
• Demonstrates analytical and systematic approach to problem solving.
• Considers Care Inspectorate values in relation to the impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Understands the limits of their knowledge and experience and when decisions need to be referred to others.

Desirable
Ability to express and present complex information.

Planning and organisation

Essential
• Ability to react to changing priorities and to prioritise conflicting demands.
• Ability to plan workload effectively in the short, medium, and long term in conjunction with their line manager and work to strict deadlines.
• Demonstrates attention to detail for both numerate and literate work.
• Ability to show initiative and work without close supervision.

 

Flexibility

Essential
• Encourages a flexible, positive approach to work in their team.
• Applies rules and procedures sensibly and understands where flexibility is required.

Improvement focus

Essential
• Contributes to the development of operational processes and systems.
• Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
• Demonstrate initiative, drive and determination to complete tasks and achieve objectives.

Team working

Essential
• Ability to contribute to and support the work and decisions of the team.
• Ability to work co-operatively and supportively with others.