Person specification

Essential

Significant experience in leading digital/ software development in medium/large scale public sector projects, familiar with supporting cloud based applications.
Demonstrate excellent technical expertise in areas including applications development and have a well-rounded understanding of computer systems and networks with the analytical skills needed to identify and troubleshoot issues that arise within applications and use problem-solving skills to determine the best solutions for these issues.
Proven experience of designing, building and delivering working solutions which meet customer needs.
Proven experience in a range of Internet / Intranet based technologies.
Experience of formal Project Management Methodologies. (Agile, Prince2)

Desirable

Essential

Educated to SCQF level 9 in IT or graduate qualification in a software engineering or related field.
Evidence of continuous professional development.

Desirable

Essential

Ability to provide user-centric solutions, which users find simple and intuitive to use.
Ability to challenge and test traditionally held views about web development, and contribute suggestions for continual improvement within IT.
Have high attention to detail and accuracy.
Excellent written and verbal communication and interpersonal skills across all levels in the organisation.
Proven ability to multitask in a fast pace environment to deliver effective outcomes and meet targets on time.
Ability to prioritise workload.
Ability to evaluate the impact of decisions on stakeholders and include this in the decision making process.
The ability to analyse complex issues related to digital applications and provide effective solutions
An ability to adapt to evolving technologies and the ability to bring innovative solutions to digital application challenges
Ability to make fully evaluated and firm recommendation and proposals to the IT Management Team
Strong decision-making and quality leadership skills to effectively motivate, develop and lead the team to complete necessary tasks.
Experience in reporting and providing status updates to senior management.
Experience in budget management.
Understand organisational motivations including problems, goals, and objectives.
Drive continuous improvements in process maturity.
Facilitation skills: ability to facilitate workshops with all staff levels.
The ability to build relationships and collaborate with other teams, fostering a positive working environment

Desirable

Service improvement

Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Aware of trends and changes and maintains professional knowledge and skills.
Encourages and promotes new ideas.
Ability to identify gaps in performance and make appropriate suggestions for improvement.
Demonstrate initiative, drive and determination to complete tasks and achieve objectives.

Leading others

Ability to provide leadership, a clear sense of purpose and direction.
Ability to take a flexible, pragmatic approach to support to effectively achieve performance objectives i.e. interim redeployment of team members.

Team working

Adapts to the team and builds team spirit.
Listens, consults others and communicates proactively.
Demonstrates integrity.
Contributes to the shared vision and purpose and shares this effectively.
Involves the team in decision and actions.
Ability to work effectively with members of a multi-disciplinary team to deliver business improvement.

Effective communication

Listens to, understands and communicates complex and multi-stranded information from a range of sources, adopting effective questioning techniques to elicit and appreciate a range of views.
Ability to negotiate with others in a way that suits the situation, demonstrating a high level of theoretical and practical knowledge.
Ability to express ideas clearly and concisely, explain intricate and complicated concepts and ideas.
Excellent verbal and written communication skills.
Equally at ease in technical discussions with IT colleagues as well as business discussions with senior managers and employees.
Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
Ability to explain IT concepts and issues in a clear way, without using technical jargon.
Ability to advise, persuade and influence people in a professional and effective manner.

Objective decision making

Demonstrates analytical and systematic approach to problem solving and decision making.
Ensures the Business Analysis team has the appropriate support, resources, and authority levels to make decisions quickly and easily.
Encourages and supports decisions of team members.
Considers Care Inspectorate values in relation to the impact of their decisions and considers the wider context in which the Care Inspectorate operates.
Ability to work autonomously.
Ability to make appropriate and realistic judgments based on professional expertise, relevant, up to date and verifiable information.

Planning and organising

Ability to plan, execute, track and report on delivery progress against requirements.
Works in a systematic, methodical and orderly way.
Regularly reviews workloads, goals and targets with team and prioritise where necessary.
Uses 1-1 supervision to support team members to plan workloads.
Delegates effectively to others and optimises resources to achieve desired results.
Focuses on customer needs and satisfaction.
Sets high standards for quality and quantity and monitors and maintains quality and productivity.

Flexibility

Encourages a flexible, positive approach to work in their team.
Applies regulation and standards sensibly and understands where a flexible approach may be required.
Works productively in a high-pressure environment.
Adapts to changing circumstances.
Has a flexible and pragmatic approach to new ideas and change initiatives.
Is open minded to suggestions about how to improve processes within the Care Inspectorate.
Exercises professional judgement when considering options and outcomes.
Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Please note, these are key performance outcomes to be used to recruit into the role.