Complain confidentially poster for adult and older people services

How we inspect regulated services: guidance for providers of regulated care settings and the public

We have published guidance on our approach to scrutiny and improvement. Whilst this would normally be an internal guidance document, we are also making it available externally to support transparency. Much of the information in this guidance is focussed on collating and formalising our existing practices and values. This is also to reflect learning from the Ruth Perry: Prevention of future deaths report (Regulation 28), especially regarding management of staff anxiety and distress during inspections.

Changes to the annual returns 2023-24

Self-evaluation for improvement - your guide

Good care for vegetarians and vegans

Self-evaluation tool and guidance for care services and inspectors looking at quality indicator 1.3: People’s health benefits from their care and support.