Job profile: Strategic Data Officer 2024

Published: 15 November 2024

Job Title: Strategic Data Officer

Job Location: Flexible

Responsible to: Senior Intelligence Analyst

Principal Working Contacts

Head of Risk, Intelligence & Professional Standards
Service Manger Strategic Scrutiny Adults
Intelligence and Analysis Manager
Senior Intelligence Analyst
Information Analysts
Office Managers
Admin Officers
Inspectors
Strategic Inspectors
ICT and Information Governance Coordinator
Contact Centre colleagues
Managers and employees of the Care Inspectorate
External agencies/service providers/service users and carers

Job Purpose

To support the delivery of a professional intelligence and analytical function for the Care Inspectorate’s Strategic Inspection programmes.

Key Responsibilities:

Intelligence research, support and coordination

Support the Intelligence Team to provide analytical support for the Care Inspectorate’s Strategic Inspection programmes which includes:
▪ The maintenance and development of data collection tools to ensure they meet the needs of the inspection programme
▪ Carry out sample selection using statistical sampling methods
▪ Identify and summarise key inspection findings in the form of written and visual analysis reports for both internal and external audiences.
▪ Work collaboratively with colleagues in both the Intelligence team and wider strategic team to identify and resolve data quality issues and improve the programme’s data collection and reporting process.
▪ Maintain GDPR compliance when working with confidential and sensitive data
▪ Provide ongoing advice and support to inspection leads and external colleagues when required.
▪ Undertake such other duties as may be required.
▪ Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.

Relationship Management

▪ Develop effective working relationships with the team and with managers and staff across the organisation and externally ensuring effective collaborative and crossdirectorate working.
▪ Contribute to the continuous development of the Care Inspectorate and support change effectively and creatively.
▪ Adhere to effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
▪ Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other Duties

This job may require some travel.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Downloads: 14

Person specification

Published: 13 September 2024

Job title: Software Developer

Attributes

Experience

Essential

  • Experienced in software development, working across the entire software development cycle, using a variety of software design patterns.
  • Ability to plan, execute, track and report on delivery progress against requirements.
  • Knowledge of the Microsoft.Net framework and web development, including HTML, JavaScript and MVC.
  • Experienced in designing and implementing relational databases in MS SQL Server.
  • Competent in cloud architecture and technologies. § Experienced in continuous improvement of development, integration and delivery processes.
  • Experienced in Agile methodologies § Experience of working as part of an agile software delivery team.
  • Experience of providing customer support for in-house developed software solutions.

Desirable

  • Microsoft Certified Azure Developer Associate.
  • NET development using C# and Visual Studio.
  • ASP.NET development using MVC 4/5.
  • Web application frameworks such as Knockout JS.
  • Web services, including creation and consumption of WCF and Web API services.
  • Microsoft Entity Framework, Linq and LinqToSQL.
  • Source Control Management systems.
  • Cloud technologies, such as MS Azure or AWS.
  • Continuous Integration and Deployment using Devops or similar.
  • Unit testing frameworks such as Visual Studio and NUnit.
  • Code quality tools and frameworks such as ReSharper.
  • MSBI.
  • Experience with test management tools and scripting ITIL.


Education, qualifications and training

Essential

Educated to degree level in Computer Sciences/Software Development, equivalent or relevant experience.


Skills and knowledge

Essential

  • Ability to work with customers and other developers to understand detailed requirements and design complete user experiences that meet customer needs and business needs.
  • Analytical and trouble shooting skills.
  • Excellent communication skills including the ability to interact well with both technical and non-technical individuals and groups.
  • Ability to work under pressure and meet targets.
  • Knowledge of trends and changes in social care.
  • Ability to work at a high level of accuracy.
  • Knowledge of software testing and quality assurance and its role in delivering excellent software solutions.
  • Ability to work effectively as part of a geographically dispersed agile software delivery team.


Competencies/key performance outcomes

Effective communication

  • Ability to communicate with stakeholders across all levels of the business.
  • Ability to prepare written communication to a high standard.
  • Ability to form constructive working relationships with people at all levels in the organisation.


Team working

  • Values and makes use of the skills, knowledge and experience of others.
  • Works co-operatively and supportively with others sharing knowledge and experience where appropriate.


Planning and organising

  • Focuses on customer needs and satisfaction.
  • Sets high standards for quality and quantity.
  • Works in a systematic, methodical and orderly way.


Flexibility

  • Works productively in a high-pressure environment and copes well with set backs.
  • Adapts to changing circumstances.
  • Accepts new ideas and change initiatives.
  • Adapts interpersonal style to suit different people or situations.


Improvement focus

  • Demonstrates analytical and systematic approach to problem solving.
  • Ability to use knowledge and experience to consolidate information to make appropriate improvements.
  • Demonstrate initiative, drive and determination to complete tasks and achieve objectives.

Please note – these are key performance outcomes to be used to recruit into the role.

Downloads: 356

Job profile

Published: 13 September 2024

Job title: Software Developer

Responsible to: Applications Manager

Principal working contacts

IT Team

Digital Transformation Team

Business Change Team

Care Inspectorate Colleagues

External Agencies / Service Providers

Job purpose

Support the IT, Transformation and Business Change programmes with the design, build, test and release of new applications to meet the Care Inspectorate business requirements, using the Microsoft Azure platform and other Microsoft technologies.

Key responsibilities

Operations

  • Maintain the continuity and performance of our production business applications, in the delivery of an applications support service.
  • Working in alignment with ITIL best practice, support incident, problem, configuration, change and release management processes, to support the delivery of effective IT services for the business.
  • Write technical and operational support documentation to support the shift-left of platform support.

Development

  • Assist the internal customer with the analysis of business requirements to produce agreed functional and non-functional design requirements.
  • Working with the development team, research and develop modular code solutions, refining and re-writing as required, to derive code that contributes to the production of effective and efficient software solutions.
  • Support the Business Change and Transformation teams in defining user stories, adding them to the backlog, and helping the team define the criteria that must be met for each story to be considered "done."
  • Ensuring technical architecture and integrity of software by adhering to best practice design and coding standards.
  • Ensuring up to date knowledge of systems, policies, methodology and working practices of the organisation to ensure that user stories are appropriate and in line with business needs.
  • Support the identification of design issues, the definition of problem statements and root cause analysis.
  • Take a user-centric approach to design, working with the development teams to rapidly build, test and iterate designs for fast-flow development.
  • Support the integration of existing software products with new platforms to improve efficiencies.
  • Employ a security by design approach to solution delivery. Collaborate with other team members, project managers, developers, business analysts, testers, support engineers and stakeholders.
  • Interact with the product owners (colleagues and stakeholders) ensuring that everyone is aligned with the functional and non-functional tests the user story will have to pass.
  • Develop skills through personal development, keeping abreast of the latest technologies, development practices and methods. Achieve certification in new technologies and lead by example. Play an active role in coaching and mentoring the software development team colleagues to ensure an active effective team.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Collaboration

  • Attend and contribute to daily stand-up meetings, sharing the challenges that you need help to overcome. Enlist the help of the team to remove blockers to development to ensure that the team can succeed.
  • Work collaboratively with developers, tester, customers and stakeholders to identify and fix problems as quickly as possible to ensure the team provide working software at the end of the development cycle, or sprint.
  • Support members of the team who require assistance in completing a user story that hasn't progressed as planned.
  • Develop a productive working relationship with colleagues and customers.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Project a professional image for the Care Inspectorate, and the IT and Business Transformation teams when dealing with internal customers and external stakeholders.
  • Demonstrate enthusiasm for delivering excellent customer service.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job description is a broad picture of the post and is not an exhaustive list of all possible duties. It is recognised that jobs change and evolve over time. The post holder will therefore be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Downloads: 354

Person specification

Published: 30 July 2024

Job title: Information Analyst

Attributes

Experience

Essential:

  • Providing a professional service with a significant level of autonomy
  • Using a range of analytical methods to gain insight from complex data
  • Apply coding skills to access and manipulate large volumes of data from a variety of sources as well as identifying data inconsistencies and ensuring data quality
  • Experience in some of the following:
    • statistical analysis and reporting
    • data science
    • intelligence analysdata management

Desirable:

  • Developing data standards and definitions
  • Official statistics production

Education, qualifications and training

Essential:

  • Educated to SCQF Level 9 (with a subject that includes a significant numeric component)
  • Evidence of commitment to continuing professional development

Desirable:

  • Intelligence Analysis qualification

Skills and knowledge

Essential:

  • Advanced data, statistical and analytical skills
  • Experienced user of statistical, query and data management software for ETL and reporting purposes (e.g. SAS, SPSS, SQL, DAX, R, Python)
  • Previous use of business Intelligence tools (e.g. PowerBI, Tableaux)
  • Excellent data management and manipulation skills
  • Understanding of data quality issues and validation techniques.

Desirable:

  • GIS Software
  • Research experience
  • Knowledge of relevant national data sources including open data
  • Public Sector / social care experience
  • Code of Practice for Official Statistics

Key performance outcomes

Effective communication

Essential:

  • Articulate and positive communicator on a 1-1 basis and in larger groups;
  • Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential: 

  • Demonstrates ability to influence at all levels;
  • Ability to give realistic advice, based on relevant, up to date and verifiable information;
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential:

  • Identifies gaps in performance and makes appropriate suggestions for improvements;
  • Aware of trends and changes and maintains professional knowledge and skills;
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making

Essential:

  • Demonstrates analytical and systematic approach to problem solving;
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
  • Ability to analyse complex information.

Planning and organising

Essential:

  • Involves others where appropriate and optimises resources to achieve desired results;
  • Regularly reviews joint goals and targets and reprioritises where necessary;
  • Recognises the need to be flexible in order to meet changing priorities.

Team working

Essential:

  • Contributes to and supports the work and decisions of the team;
  • Contributes to the shared vision and purpose and shares this effectively;
  • Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Downloads: 760

Visiting, meaningful connection, Anne’s Law

Published: 25 April 2023

Welcome to the Care Inspectorate’s page on Meaningful Connection, Visiting and Anne’s Law. Here you can find information and resources for people who live in care homes, families and friends, and care home providers and staff. Please use the tabs on the left to navigate.

The Meaningful Connection, Visiting and Anne’s Law Project was set up by the Care Inspectorate with funding from Scottish Government to support and promote the importance of all types of meaningful connection for people who live in adult and older people’s care homes, and to help prepare the sector for the implementation of Anne’s Law. The project is based on the core principle that experiencing connection which is valued, meaningful and person-centred, is essential to everyone’s health, wellbeing and personhood, and fundamental to human rights.

We will continue to add to and update the information on this page as appropriate, so please check back regularly.

You can also subscribe to the project’s mailing list here.

Other useful resources: 

 

Downloads: 31831

Temporary changes to variations during Covid-19

Published: 07 April 2022

Variation changes for care homes and care at home extended to April 2023

Social care continues to face challenges as a result of the Covid-19 pandemic, and we continue to support the care sector by adapting what we do, when needed.

To support services to provide support to a wider group of people, there will continue to be no requirement for providers to submit a variation for any care service type where:

  • a care home for older people is caring for youngeradults or vice versa
  • care at home services care for clients with different careneeds
  • there is a change of operationalhours.

This will continue until April 2023.

In these circumstances, there is no requirement to submit a variation form. Instead, you should simply confirm in writing through eForms, using the notification ‘Changes to service delivery’.

Within the notification, you should note what the change is and confirm the service can meet people’s care and welfare needs.

The notification will not trigger an inspection but may trigger contact from the inspector to discuss the changes you have put in place.

For care homes that are supporting people on an interim basis until care at home is available in their area, there is no requirement to notify the Care Inspectorate.  We will get this information from the oversight teams of homes being used in local areas.  

Downloads: 1500

Types of enquiry

Published: 29 March 2022

Introduction 

This document explains the different request types the Care Inspectorate’s (CI) Information Governance (IG) team process.  It also details what the IG team do when we receive an information request, and what you should expect as the requestor.

Types of requests

The IG Team handle a variety of different request types. 

Freedom of Information

Under the Freedom of Information (Scotland) Act 2002 (FOISA) a person has the right to ask for recorded information that is held by the Care Inspectorate.  The Act was passed to make Scottish authorities more accountable and transparent. The Office of the Scottish Information Commissioner has produced guidance advising when, how and why you may wish to use this type of request and also provides  best practice that will help you get the most out of your request. 

It is important to note that information released under FOISA effectively becomes public information.  Information will only be released to you if it meets certain conditions and is not subject to an exemption.  For example, where the information is already accessible by other means and FOISA is not required, such as; where the information is already published on the CI website or if it would not be the appropriate lawful process for seeking information, where you have asked for your own personal information for example and instead a “Subject Access Request” should be submitted.  

You can request information under FOISA using our online form, but you can also make your request in writing or by another medium where the content can be kept by the Care Inspectorate for future reference:  We will accept requests by email, letter, fax, audio or video tape. If you require assistance, then you may appoint someone to seek the information on your behalf such as an advocate. My Gov Scotland’s website may assist in finding a suitable advocacy service that can help you in this regard.   

If you wish to email us, please do so at This email address is being protected from spambots. You need JavaScript enabled to view it..  If you wish to write to us you can do so at: 

Information Governance Team
Compass House
11 Riverside Drive
Dundee
DD1 4NY

Under FOISA you must ensure that you: 

  • provide your request in writing or in another recorded form which can be used for future reference;
  • provide your full name and address in order to reply;  
  • describe the information you require. 

Environmental Information 

The EIRs come from a European Directive on access to environmental information. Under the Environmental Information (Scotland) Regulations 2004 a person has the right to ask for environmental information held by the Care Inspectorate. This would cover requests about the buildings, water, waste, recycling, cars, parking etc. The Office of the Scottish Information Commissioner has more information regarding EIRs and how to request them, however requests for information under EIRs can be made using our specific tab on our online form, but you can also contact us as detailed above and verbally by telephone.  This is a variation from the rules under FOISA. 

Data Rights 

You have rights regarding your personal information.  The UK Information Commissioner’s Office have produced lots of helpful information about these rights on their website. 

Under the Data Protection Act 2018 and UK General Data Protection Regulations, people can request copies of personal information held about them.  This is called a Subject Access Request (SAR) we may require identification or proof of your right to access information before we can proceed with your request.  We will let you know if this is the case. 

More information can be found on the UK Information Commissioner’s Office web page about yourright of access. 

More details about the other rights can be found on ourprivacy notice and on the UK Information Commissioner’s Office web page at the following links: 

You can request information under the Data Protection Act using our online form, but you can also contact us as detailed above.  

Memorandums of Understanding  

Some public bodies have Memorandums of Understanding (MOUs) or data sharing agreements with the Care Inspectorate to enable them to request information from us. 

There are some made public on our website.

However, if you are another public body wishing to request information from us, we will still require you to identify the requirement you have and confirm your lawful basis for acquiring it under the Data Protection Act 2018.  This will enable us to consider whether we can share the requested information and identify whether we have a lawful basis for sharing. 

 It is also important to consider whether the Care Inspectorate is the primary source of the information you require – we can only share information if we are the data controller. 

Public bodies can request information through our online form, and there is a specific option for the routine public authority requests we handle, for example, the Scottish Social Services Council and the Nursing and Midwifery Council. 

Police Scotland 

Similarly to other public bodies, Police Scotland (and the Crown Office of the Procurator Fiscal) can request information held by the Care Inspectorate in order to assist with their investigations. 

Police Scotland can request information through our online form, and there is a specific option for them.  The requestor should provide their lawful basis under the Data Protection Act 2018 and confirm if a Certificate of Authenticity will be required.  

There may be special arrangements for existing Operations or agreed initiatives which must be followed rather than this process, such as Operation Koper.  

Complaint Summaries 

Whenever a complaint is investigated and found to be upheld by the Care Inspectorate, some information regarding this is published on our website under the individual service’s name. 

However, anyone can request more information regarding an upheld complaint by completing our online form or emailing This email address is being protected from spambots. You need JavaScript enabled to view it..  We will supply a summarised version of the complaint report, ensuring any personal data is removed, to anyone that requests this.  These reports provide more information regarding what the complaint was and how we investigated it. 

Other 

We also handle requests in relation to our Publication Scheme. 

Any requests for information made under formal legislation (for example, FOISA) are statutory requests.  Any other requests are general enquiries.  

Timescales for responding to requests

Requests for information under FOISA and EIRs have a statutory deadline of 20 working days and requests for information under the Data Protection Act 2018 and UK GDPR have a statutory deadline of one month.  If, for any reason, we are unable to make the deadline of your request, we will let you know.

There is no statutory deadline for responding to general enquiries, however, the Care Inspectorate aims to respond to these requests within 20 working days. 

Processing requests 

The IG team utilise a system called “OneTrust” to manage all information requests. Requests for information can be submitted by filling out the online form which is available on our website here.  Alternatively, a request can be submitted by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to us at: 

Information Governance Team
Compass House
11 Riverside Drive
Dundee
DD1 4NY

Your request will be given a unique ID number which is used on all correspondence.  All requests will be acknowledged, processed, and responded to via the OneTrust platform, unless you have requested otherwise.  

If we need any clarification from you, we will get in touch as soon as we can to request this. 

Responding to requests 

It is the responsibility of the IG team to formally respond to information requests.  We will do this via the OneTrust portal, unless it has already been agreed otherwise.  If you have a legal right to request a review or appeal, this will be detailed in our response to you. 

It is always possible to ask questions regarding our response to you, and you can do so by contacting us via the portal or whichever method you have been using to communicate with us.  

There may be times we are required to share our response with other colleagues at the Care Inspectorate, either to ensure we are providing you with an accurate response, or for approval. 

Following receipt of a response to you under FOISA or EIRs, you have the right to a review of our response.  If you wish to instigate a review then you can do this by submitting a review request.  This must be done within 40 working days of receiving the response.  

If you remain dissatisfied following a review and with the decision made by the Care Inspectorate in relation to how we dealt with your request for information under FOISA/EIRs, you then have the right to pursue the matter with the Scottish Information Commissioner.  This must be carried out within six months of receiving the review. You can contact the Commissioner at: 

The Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS 

Online: OSIC Online Appeals 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Telephone: 01334 464610 

Should you then wish to appeal against the Commissioner’s decision there is a right of appeal to the Court of Session on a point of law only. 

Under data protection law you have rights in relation to your personal data which are outlined in the Care Inspectorates core Privacy Notice published on our website at: http://www.careinspectorate.com/index.php/core-privacy-notice.  If you wish to exercise any of these rights please contact our Data Protection officer (DPO) by writing to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are dissatisfied with a response please let us know so that we can address any concerns that you may have.  You may also wish to complain to the UK Information Commissioner’s Office and information on how you do this is available via their website https://ico.org.uk/make-a-complaint/. 

Approval

General enquiries are processed and responded to by IG practitioners. 

All Subject Access Requests are reviewed and signed off by the Data Protection Officer or deputy officer assigned by the DPO.  

Approval for requests under FOISA/EIRs will be determined by the content of the request, response and information proposed for sharing. 

Help us to help you  

Please make your request as clear as possible and utilise the guidance available to you from the Commissioners about how to formulate your statutory requests.  

We are the regulator of care services so most of our data is organised in relation to those entities so please always try and provide the Service Name(s) wherever possible, the time period the request covers and any other details that can help us to speed up our searching and thus speed up our response to you.

ANNEX A - Freedom of Information and EIRs Requests

ANNEX B - Data Subject Requests

ANNEX C - Police Scotland Requests

ANNEX D - Other Public Authority Requests

Downloads: 2650

404 error page

Published: 25 March 2021

404 - SOMETHING HAS GONE WRONG

We're really sorry but you have tried to reach a page that doesn't exist. Please visit our home page and browse from there.

Downloads: 7894994

Register care

Published: 27 November 2019

If you want to operate a care service in Scotland you must, by law, register with the Care Inspectorate. 

Before applying to register a service

Before you apply to register a care service you must make sure you have read and understood the associated guidance and legislation.  

Every registered care service must continuously meet the requirements of: 

Fees 

Care services must pay fees to be registered with us. The maximum limit is set by Scottish Ministers. The fees we collect contribute to our operating costs.

We charge a fee for registering a new service and an annual continuation fee. The annual continuation fee licenses a care service to operate.

All application fees are non-returnable.

To find out more about our fees click here.

What to expect from the registration process

You can now apply to register a care service online, using our new, secure system. The online application is simple to complete and only asks you questions that are relevant to your service type.

You can manage your application easily. You can save it as you go and return to it later so you can complete and submit at your own pace. You can go back to previous stages to check, change and add to your application. The new application allows you to upload supporting documents and pay your application fee.

Read our guidance online registraiton application form - your guide. 

We aim to assess applications for a childminding service within three months and all other services within six months. However, this presumes that you supply us with a competent and fully detailed application, as well as any additional information we request. It is in your interest to give us all the information we ask for in the application form to prevent any delays or the risk of us closing or refusing your application.

Once you have submitted your application, our national registration team will check:

  • the information you have given us
  • whether the provider is fit to provide the service
  • whether the manager is fit to manage the service
  • that the proposed premises are fit to be used for that purpose
  • that the service will make all the proper provisions for the health, welfare, independence, choice, privacy and dignity of everyone using the service.

We may also check the financial viability of the service. Any information we ask for during the registration process is in accordance with the Public Services Reform (Scotland) Act 2010.

Read our applying to register a care service - guidance for applicants. 

For more information about registering a service (other than childminding) click here. [LINK TO REGISTER A CARE SERVICE (OTHER THAN CM) PAGE].

For more information about registering a childminding service click here. [LINK TO REGISTER A CM SERVICE PAGE].

If you are unclear about the kind of service you want to apply for, click here to see the definitions of care services which must be registered with us.

For general advice about registering a care service you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Create an account to begin your application. 

Sign in to see an existing application [LINK].

If you require the application form in an alternative format, please call our contact centre on 0345 600 9527.

 

Related documents

Online registraiton application form - your guide

Applying to register a care service - guidance for applicants

Inspection quality frameworks

Self-evaluation for improvement – your guide

Downloads: 9059

Contact us

Published: 05 August 2019
Downloads: 309218