Job Title: Modern Apprenticeship

Responsible to: Line manager

Principal working contacts

Line manager

Mentor

Buddy

Training provider

Other modern apprentices

Managers and employees

Members of the public

Job purpose

To create a structured pathway for Care Experienced young people (aged 16 – up to the age of 29 for completion of the qualification), to gain practical work experience while pursuing a qualification, we aim to bridge the gap between education and employment. Our programmes offer apprentices the opportunity to earn a salary while acquiring job-specific skills and theoretical knowledge essential for success. This apprenticeship serves as a foundation for mastering office administration, including document handling, communication techniques, and organisational procedures. It combines on the job training with learning, providing a comprehensive understanding of the administrative functions that enhance team efficiency.

Key Accountabilities

• Operational Management
• Obtain a recognised qualification and maintain connections with those who encourage learning.
• Acquire knowledge and gain insight into the organisation and the tasks performed by each team.
• Handle both incoming and outgoing communication, which includes emails, phone calls and postal mail.
• Manage routine inquiries and either prioritise or escalate difficult requests.
• Schedule and book meeting rooms.
• Keep records up to date and generate data as needed.
• Assist in maintaining filing systems according to file management policies and procedures.
• Provide administrative assistance to the team as needed.
• Maintain standards while collaborating with both staff and members of the public.
• Make suggestions to improve administrative processes.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship Management

• Provide excellent customer service.
• Present a professional manner when interacting with staff and members of the public.
• Adhere to the policies of the organisation and follow team working practices.
• Engage in team meetings and participate in training activities to improve skills and knowledge.
• Show dedication to the organisations goals, vision, and values, with the overarching aim of improving social care in Scotland.

Other Duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.