Blog: New complaints process helps target resources to people who may be at risk
By Marie Paterson, Service Manager Complaints and Inspection
The Care Inspectorate is here to ensure that people receive safe, high-quality, compassionate care that meets their needs and promotes their rights and choices. Providing a clear and easily accessible procedure for people to raise any concerns is an essential part of our duties as a scrutiny and improvement body.
Most care in Scotland is good, but sometimes things do go wrong. We really value the concerns that people raise with us. First and foremost, we can often help things to improve for the people who raise concerns with us. Second, they help us to get an accurate picture of the level and quality of services being offered and delivered from the perspective of people experiencing or choosing care. We use this vital source of feedback and learning to help services improve. Complaints can also provide an early warning of problems in a care service.
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Care Inspectorate Statistical Summary Report for Quarter 2 of 2017/18
The Care Inspectorate Statistical Summary Report for Quarter 2 of 2017/18 have now been released. This presents data on the number of registered care services, new registrations and cancellations, complaints about care services and quality theme grades all by care service type and or service sector. This is updated on a quarterly basis.
All content is available under the Open Government License, unless otherwise stated. More information on this license is available here.
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Children and Young People in Custody in Scotland - Looking Behind the Data
The Centre for Youth & Criminal Justice (CYCJ) has today published a report encouraging reflection about children and young people in Scotland’s justice system, particularly those detained in custody.
‘Children and Young People in Custody in Scotland: Looking Behind the Data’ was produced in partnership by the Scottish Government, the Scottish Prison Service (SPS) and CYCJ at the request of the Youth Justice Improvement Board, set up by the Scottish Government to drive forward the implementation of the Youth Justice Strategy.
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Complaints about care services
Anyone with a concern about the care they or a loved one access is being encouraged to flag them up to help services improve.
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Services for children and young people in Inverclyde
Inverclyde is leading the way in involving children, young people and their families in designing good quality services.
Families across the area are benefitting from joined up services which have a positive impact on improving the lives of children and young people, according to inspectors.
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