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On 23 March we launched our new digital portal for registered care services.  A key aspect of theportalwas changing the method of applying to request a change to the details of the provideror service.  This was previously undertaken within our eForms system. 

We hold a register of all care services details. To ensure the register is as accurate as possible, the ability to apply to request changes are an important feature of our new digital portal. A full list of what you can apply to change is available in appendix A below.

Since launch, we have received feedback that the process could be improved to deliver a better ‘user’ experience. Currently, providers or care service managers, have to complete all pages in the form fully, with accurate information.  

We have realised this has caused some difficulties for people applying to request changes and has proved a challenge if you don’t have the up-to-date information to hand.  This is being requested as our systems at the point of transfer did not have full accurate data that was current in our older systems.  By asking you to complete these sections we are making sure we are updating the data held at every opportunity. If a field is blankon the form this means we do not have easy access to that information from our previous systems or on the portal and we need you to update your record with the correct information please.  

If possible, please update the blank sections.  We have identified the mandatory fields that we you need to complete.  If your information has been entered, please update the records if it is not correct. We will ensure we populate this wherever possible.   

There is the ability to update some information using the ‘self-service’ function which does not require approval by the Care Inspectorate. This functionality remains the same and will not change.  A list of ‘self-service’ functions is available in appendix B below. 

 

Appendix B - Amend contact details or staffing information